The Petal mission
At Petal, we're using fresh thinking & cutting-edge technology to make credit honest, simple & accessible. We use machine learning to analyze more data in our credit decisions, which means more people qualify, even if they've never had credit before. And we use behavioral science & smart, intuitive design to offer a simple, customer-centric product that's engineered to achieve better financial outcomes -- with straightforward terms & no fees whatsoever. The result is an exciting new approach to credit that has the potential to radically expand credit access & improve the lives of millions of consumers, shaking up a trillion dollar industry in the process.
To do this, we're bringing together exceptional talent from across disciplines & industries to shape the future of financial services & improve the lives of our customers in a meaningful way.
Our RVA team
In March 2019, we're excited to bring our service & operations functions on-line in Richmond, Virginia -- home to a thriving community of finance & tech professionals, thousands of ambitious university students, & an emerging startup scene. The RVA team will be led by the VP of Customer Operations, & composed of the executional arms of Fraud, Compliance, Customer Support, & Collections, in addition to critical roles to support these functions. In short, our RVA team will act as Petal's front-line to the many customers who are looking to build their credit responsibly. As a customer-centric business, we strive to attract & retain the best people to serve our customers. Could that be you?
The Director of Complaints & Escalations role
You know that feeling when you finally get connected to someone who has the background & knowledge to help you resolve your complaint? That sense of relief, of knowing that you'll be taken care of? That's what Petal's Complaints Escalation Specialists provide for our customers -- they are responsible for effectively & efficiently resolving escalated customer support issues, providing special handling & care. This role is their leader, who can manage this incredibly important work to ensure Petal customers are getting their problems resolved.
The Director of Complaints & Escalations at Petal will be responsible for the day-to-day work product of the Complaints & Escalations team in Petal's Richmond, VA location.