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Intercom // platform for customer support & feedback
Design, Full Time    Dublin or remote in Ireland    Posted: Friday, March 25, 2022
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Communication has changed for people. Its changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, & support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, & so much more.

What's the opportunity?

We are on the cusp of a revolution in customer communication thats powered by machine learning & Intercom is leading the way. This is an opportunity to join a team who are building these products & who fully understand the value that product design contributes to their success. You will do meaningful product design work at a highly admired product-driven company that's driving real change in the industry.

Each product designer at Intercom works in a team with a product manager, up to 6 engineers, & some also work directly with research & analytics. Together they own a part of Intercom, ship solutions to challenging problems & get feedback directly from customers. We've had designers in key leadership roles, including at the exec level, from the very beginning. This has made design a core foundation of our company's DNA. This means that you'll never have to justify the importance of design. We genuinely care about people & value kindness in our everyday interactions. You'll be able to be yourself, feel valued, supported, learn & grow no matter how experienced you are.

If you want to learn more about what it's like to work here, check out, read what makes us different, & watch a keynote from our CEO talking about our mission, vision & the next chapter of Intercom.

What will I be doing?

  • Facilitate collaboration within the Machine Learning team & between this team & the other teams they partner with.
  • Quickly create sketches & prototypes that make design directions clear & concrete for the whole team, helping the team to make better decisions.
  • Take design problems from research insights through rough prototypes all the way to fully-realised user experiences.
  • Iterate your designs based on testing & feedback from our customers & from the whole team.
  • Work closely with engineers & scientists as they build & ship ideas.
  • Write about, present, & share what they have learned, both internally & with the wider community via our blog, books & events.

What skills do I need?

  • Experience designing & leading digital products & systems, not just websites. You have helped ship products
  • Youve worked across different media desktop, tablet & phone.
  • You design connected modular systems, not just user interfaces.
  • You prototype to learn - using the right level of fidelity from simple sketches to high-fidelity functional prototypes in Framer or HTML/CSS/JS.
  • You have an appreciation of the entire product development process, & can take a concept from a whiteboard sketch through to a fully-realised user experience.
  • You have a good understanding of quantitative data & are comfortable working alongside data scientists in refining your design work.
  • You are an excellent communicator of design work & of design rationale.
  • You are a natural facilitator & can drive collaboration within your own team & with other teams in the organisation across Intercom.
  • Bonus: You have previous experience working on products that incorporated ML or AI elements.

We're looking for a portfolio that clearly outlines the problems you were tackling with your design work. It should touch on the process you applied to tackling the challenges, rather than focusing just on visuals & landing pages. Your portfolio should be well structured & clear. Your experience should ideally focus on designing software products.


We are a well treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! :)

  • Competitive salary & equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods & a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health & dental insurance for you & your dependents
  • Open vacation policy & flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If youre cycling, weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but were happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people & we want to continue to attract & retain a diverse range of people into our organisation. We're committed to an inclusive & diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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