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Vimeo is seeking a Manager, Accounts Receivable to join the Enterprise Finance Operations team, a role that will play a vital part in working with our AR team to support the continued growth of the company in the Enterprise space.

This position is responsible for the day-to-day management of our US based AR team members & account receivables for their portfolio of Enterprise accounts.  In this role you will be hands on & lead the team in achieving best in class collections & customer support while being a pivotal member of our AR management team, contributing to the collection strategies, customer feedback, team efficiencies & liaise with members cross-functionally to assure success.

What youll do: 

  • Manage the small team in day to day operations of our accounts receivable & collection processes.  Handle escalations, & work in the capacity of player/coach when warranted
  • Enhance & implement effective strategies for collections, including dunning & automated workflows & manual reach out efforts
  • Partner with Bangalore AR/Collections team to discuss best practices, possible efficiencies & strategies that can work domestically & internationally
  • Provide world-class customer service to internal & external customers (i.e., Sales, FP&A, Customer-Success, Revenue Accounting, Billing Team)
  • Contribute to the development & documentation of training materials to quickly onboard the AR team members
  • Collaborate with Customer Support to create & suggest articles & videos that can support customers in their payment journey & usage of Vimeos payment tools

Skills & knowledge you should possess:

  • 4+ years of  B2B collections and/or customer support/success experience (in public software or SaaS company preferred)
  • Understanding of collection strategies & payment operations
  • Experience with managing & developing a team, including remote members
  • Experience implementing & maturing systems & processes
  • Demonstrated collaboration with cross-functional teams to meet deadlines & common goals
  • Excellent verbal & written communication skills with all levels of internal & external customers
  • Flexibility to execute, adapt, prioritize & multi-task in a fast-paced environment at a high growth company
  • Experience in ZenDesk is preferred

Targeted Base Salary Range:  $83,000 to $121,000.

The base salary range listed above is for candidates located in the U.S., including the New York City metro area.

At Vimeo, we strive to hire & nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment & a candidates home base.
Base salary is just one component of Vimeos total rewards philosophy. We offer a wide range of benefits & perks that appeal to the variety of needs across our diverse employee base! Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, tuition reimbursement, wellbeing resources, & more.

Vimeo (NASDAQ: VMEO) is the worlds leading all-in-one video software solution. Our platform enables any professional, team, & organization to unlock the power of video to create, collaborate & communicate. We proudly serve our growing community of over 260 million users from creatives to entrepreneurs to the worlds largest companies.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse & global community. Were proud to be an equal opportunity employer where diversity, equity, & inclusion is championed in how we build our products, develop our leaders, & strengthen our culture.

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