Senior Account Manager, Region Europe

Team x

Team X : adding the X Factor

ABOUT team x

Team x is Omnicoms integrated worldwide agency team for Mercedes-Benz. Team x is committed to bringing the X-factor to Mercedes-Benz marketing, delivering the most desirable, integrated experiences for new & existing customers through the most progressive combination of luxury marketing, creativity, intelligent planning, data, & technology.

Team X brings together best-in-class talent across Mercedes-Benzs customer journey with expertise in Media & CRM, Brand & Performance Creative, Web Personalization & Content Automation, Public Relations & Events, Organic / Paid Social & Sponsorship to fuel the worlds most valuable luxury car maker as it shifts gears to lead the industry in electric mobility of the future & build the worlds most desirable cars.

THE ROLE:

As a Senior Account Manager, you will be supporting the Campaign Management Director for Content & Adaptation. The focus of this role is to create strong relationships with the 17 European markets, & to provide them with the guidance & support for all their production requests. This SAM will ensure markets are following the correct ways-of-working & tools to reduce any local campaign origination. Overall, this role requires good problem solving & people skills to ensure a good working collaboration between the markets, your colleagues, & clients. 

MAIN RESPONSIBILITIES: 

Campaign Activation Market Support 

• Working closely with the Content team to understand campaign & asset delivery, ensuring any updates are communicated to the markets so that they can feed into any upcoming campaign developments.
• Ensure that markets are following the correct operational model & ways-of-working in place, when planning & producing their adaptations
• Ensuring that requests from markets are triaged in discussion with internal departments & the local leads within the market
• Support markets with locating key information for their production requests & providing updates any in-house platforms.
• Monitor & review production requests from the markets.

Ensuring a Fully Integrated Approach 

• Support in ensuring that team x departments across media & owned channels are kept fully up to date with campaign & asset delivery for a fully joined up approach.
• Support in keeping team x teams up to date on additional asset requirements from the markets.
• Feeding into an overall campaign delivery & market status tracker accessible by all channel leads
• Support in driving transformation from a local operating model to a more centralised approach

Driving Adaptation Hub Adoption 

• Reach out to markets to gather data for monthly reports, providing some basic analysis on whats been provided
• Ensuring maximum use of automation templates by markets working closely with the markets & the production studio to achieve this.
• Assist with the Taxonomy governance for production briefs within the briefing

Case Studies

• Gathering & distributing local campaign case studies from the markets 

SKILLS AND EXPERIENCE

• Proven Account Management experience minimum of 2 years within a SAM role
• Internal & Client stakeholder management
• Experience in working with different markets within Europe or Globally
• Experience in collating data with basic analysis skills
• Excellent people/relationship skills
• An understanding of the production process
• An understanding of the planning & creative process
• Excellent written & oral communication
• Ambitious & eager to learn
• Team player collaborating well with all stakeholders involved
• Automotive experience is a bonus but not a must-have