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ContentSquare // optimizing web & mobile sites
New York City    Posted: Tuesday, April 13, 2021
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Contentsquare is a global SaaS technology startup that empowers brands to build better digital experiences for all. We've been experiencing tremendous growth within the past few years as our team has grown from 300 to 750 employees, & have recently raised a $190M Series D funding in 2020. In addition, we have 7 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo, Singapore) with 700+ clients globally including many accounts from the global Fortune 100. We can tell you that this growth is not going to stop here, we still are looking for great talent like you to join our family!

Not to brag but we have been recognized by Gartner as one of the four most innovative ecommerce technologies in the world, & featured in Wired Magazine as one of Europe's hottest startups. 

If you love what you see already, we can guarantee you will love us even more once you learn more about us!

About the role:

Contentsquare is looking for a Customer Service Operations Manager to help our support team to be more productive, work more effectively, & deliver better service to our customers. The primary goal of the Contentsquare's Customer Service Operations Manager is to create clarity & simplicity in the support environment, where support agents can do their work without being distracted or delayed by problems with tooling, processes, or logistics, & where management can understand at any given moment the main business blockers & the bottlenecks for resolution.
With a critical customer service role within the Support organization. The Customer Service Operations Manager will work with different teams in the organization including R&D, Product, CS, Sales & marketing, to drive efficiency & provide timely & accurate updates on main KPIs & OKRs. This position offers a great opportunity for an individual to grow their career within the growing customer support team. Contentsquare's Customer Service Operations Manager should be technically skilled, love solving problems & be a creative thinker. 
If you're excited by the idea of being part of a rapidly growing web/app analytics company where you can grow your operational & project management skills, we want to meet you.

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