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GoCardless // online payment processing services
London, UK    Posted: Thursday, September 23, 2021
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About us

At GoCardless, were passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they & their customers are in the world.

Today, we help over 55,000 businesses take the pain out of getting paid, so they can focus on what they do best. And through our partnerships with over 200 software providers such as Xero, Zuora, Salesforce & Quickbooks, more & more businesses are benefiting from our unique global payments platform every day. We process $15bn of payments a year across more than 30 countries, powering recurring payments for businesses worldwide, from multinational corporations to small businesses. 

Were headquartered in the UK, & backed by some of the worlds leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners & Notion Capital. Over 400 employees worldwide have decided to develop their careers with us. Weve built a friendly, collaborative culture where we hire & develop people who share our desire to do work we can be proud of. We value learning & feedback, & support colleagues to develop in their role & more broadly in their career.

Were looking for an exceptional IT Support Engineer to help GoCardless support our employees as well as scale & automate our IT function.

The role:

IT at GoCardless cares deeply about the experience we provide, from day one. We act with peoples best interest at heart: we take responsibility for their problems & we know that there is always something we can do to help, however long it takes.

We enable GoCardless employees to focus on what matters most to them by removing all potential distractions: from Wifi to networking problems, we are there to make everything seamless! As an IT Support Manager you will be involved in supporting our employees as well as improving our internal support tools & processes.

The ideal candidate is passionate about offering an exceptional user experience through end user support as well as making IT infrastructure & processes as smooth as possible. You will be part of a team that is responsible for supporting, managing & improving GoCardless' internal IT infrastructure & processes.

In this role you will:

  • Efficiently & effectively troubleshoot & resolve daily IT issues reported by end-users.
  • Track open tickets, prioritize, & document resolution of end-user requests.
  • Troubleshoot advanced problems in networks, applications & hardware.
  • Work on projects to design & build infrastructure.
  • Make sure all our users & devices are compliant with our security standards.

You will also be a key contributor to:

  • Providing a world class customer experience
  • Designing & deploying new offices
  • Implementing new process
  • Ensure the security of our systems & working practices

Key technologies used include but are not limited to: 

  • Mac OS X
  • Google Suite
  • Slack & Zoom for communications
  • Munki
  • Meraki
  • Atlassian Suite

What we have to offer:

  • Focus on your growth & development: regular discussions with your manager about your personal goals, feedback, coaching, learning & conference budget.
  • A clear career progression: paths for managers & individual contributors, opportunities for growth & leadership aligned to our competencies framework.
  • Ownership & autonomy: we give engineers problems to solve rather than specifications to implement, end to end ownership (deciding on the solution, implementing it, releasing it, maintaining it)
  • Good work-life balance

Desired skills:

Given the versatile nature of the role, were looking for someone who learns fast, enjoys collaborating with others, & is a pragmatic decision-maker.

We'd love to hear from you if you are:

  • You are passionate about helping out people - be it solving an issue or teaching them how to do something - you love people & helping them.
  • You dont mind getting your hands dirty - you like to get involved with all aspects of IT & everything that comes with it. No job is too big or small for you. 
  • You have extensive knowledge of macOS, know how to troubleshoot it;
  • You understand how networks work, & love figuring out whats wrong when they dont.
  • You have experience with Zoom rooms, event set ups & management 
  • You like to build automation to setup, configure & manage our growing fleet of devices;
  • You love to automate software & have a passion for open source projects;
  • Youre a team player & enjoy working towards a common mission. 
  • You have excellent verbal & written communication skills.

Life at GoCardless

Diversity is hugely important to us & we welcome applications from those with disabilities & from under-represented backgrounds. Throughout our hiring & onboarding process we make any reasonable adjustments necessary to create a level playing field & continually look at how we can improve in this area. We also have active employee resource groups (such a BEAM & Rainbow) that are supported & sponsored by members of our Exec team; they work to engage & inspire our employees on diversity & inclusion topics throughout the year.

We offer flexible working hours & remote working arrangements, enhanced parental leave & pension packages. Youll also receive equity, because we believe having this buy in is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

The COVID-19 pandemic has seen everybody at GoCardless shift to remote working & this is something well continue to do into 2021. We continually review this approach in conjunction with the changing restrictions in each of our locations; additionally we offer support to maintain wellbeing & comfort, including subsidised home office equipment, workstation assessments & a range of remote social activities you can dip in & out of whenever you fancy.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

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