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Peloton // connected indoor fitness cycles
 
New York City    Posted: Monday, May 09, 2022
 
   
 
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JOB DETAILS
 

ABOUT THE ROLE

Peloton is seeking Concierge team members to join our team who are engaged & energized, responsible, positive, personable & agile! The ideal candidate excels working in a fast-paced environment, is organized, a self-starter, & has the ability to work well with others, contribute to a welcoming & inclusive workplace. Were looking for a person who is willing to learn & is ambitious about growth at Peloton! This person should enjoy building relationships, strive to go above & beyond, & be able to deliver the highest level of member experience.

Peloton Studios New York is located in the heart of Manhattan West. The 36,000 foot space is a destination for members to meet our world class instructors & the Peloton community in person. Members can experience LIVE production ranging from cycling, tread, yoga, & more.

YOUR DAILY IMPACT AT PELOTON

  • Provide the highest level of customer service to members, prospective members, & guests.
  • Responsible for building out full weekend experiences purchased by Members.
  • Acquire extensive knowledge of the premises & the nearby venues & businesses to make the most suitable recommendations.
  • Assist with pre-arrival arrangements, including but not limited to nearby local experiences & lodging.
  • Act as a point of reference for members who need assistance throughout the studio while attending to their needs.
  • Responsible for gathering data & information on members celebrating achievements & special occasions
  • Partner with Member Experience, Events & Studio Operations to create member surprise & delights & events
  • Work with talent team in capturing
  • Provide tours for members & high profile guests
  • Become proficient in all systems, including but not limited to G-suite, Slack, Looker, Zingfit, Zendesk, Event Management Systems & website studio bot
  • Answer & respond to member requests via Studio Concierge email.
  • Appropriately address member feedback in person, via phone or email with a professional & friendly demeanor.
  • Assist the Group Booking & Events department with any member-organized meetups at Peloton Studios.
  • Act as event support for all onsite member meet ups, experiences, events
  • Assist with pre event member accommodations - catering, deliveries & pickups
  • Assist with internal team communication
  • Help set up & breakdown for events
  • Assist Event Coordinator with sharing rules of the studio & managing the overall flow & experience in the studio
  • Think creatively about ways to enhance the Peloton experience for our members every day in-studio; solve problems, share ideas & implement.
  • Assist guests & members with locker set up & amenities when requested
  • Act as liaison to the facilities team to ensure the locker rooms are stocked & meet Peloton standards

YOU BRING TO PELOTON

  • 2+ years work experience in customer service/hospitality industry. New York City Concierge experience highly desirable
  • Candidates must be at least 18 years or older to apply
  • High school diploma/GED required or equivalent work experience
  • Reliable, professional, energetic, & friendly
  • Strong interpersonal & relationship building skills
  • Excellent communication skills & strong time management skills
  • Must have outstanding customer service & problem-solving skills
  • Must have a positive, can-do attitude
  • Event experience (preferred)
  • Able work a flexible schedule that includes weekends, holidays, early morning (5AM) & late evening (10PM), adapting to meet the needs of the business. Peloton Studios New York requires at minimum 3 days of availability for part time employees, including Saturday and/or Sunday.

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
 
 
 
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