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AlphaSense // AI-powered business insights platform
New York City    Posted: Wednesday, November 06, 2019
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AlphaSense provides an AI-based search engine for market intelligence, used by the largest & fastest-growing firms globally. Our mission is to curate & semantically index the worlds market & company information, including the vast high-value content sets that traditional web search engines cannot reach. With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive & gain an information edge by discovering critical data points & trends that others miss.

The Role

We are a high growth technology company & are looking for an ambitious, experienced IT professional to join our amazing team. We currently have 120 employees at our headquarters in NYC & 260+ worldwide, with both of those numbers expected to continue to grow rapidly. We fundamentally believe that business success comes from hiring the most talented individuals in the world, & we are looking for an experienced, driven professional to help build the information technology group at AlphaSense.

Who are you?

  • You have an innate drive to learn & enjoy tackling new challenges
  • A minimum of 5-7 years of experience within Information Technology
  • Highly competent in troubleshooting issues for Windows/PC, Android, iOS & Apple hardware. If you dont immediately know the answer, you know where to find it
  • Experience with G Suite (Gmail, Google Drive & Docs, etc)
  • Experience with ticketing systems & capable of independent prioritization when handling multiple requests
  • Comfortable troubleshooting video conferencing (Zoom is plus), printers, networking, with the ability to plan & install new assets as needed.
  • A problem solver; ready to tackle any situation with an open mind
  • Entrepreneurial; able to build systems & processes, work both independently & as part of a team
  • Customer focused; friendly & personable with the ability to stay calm under pressure
  • An effective communicator, both verbal & written, with the ability to work well cross-functionally
  • Are able to lift up to 40 pounds & perform minor facilities functions (such as moving furniture, IT equipment, computers, etc.)

What will you do?

  • Administration of the network. Identify appropriate ISP & network hardware vendors & identify opportunities for network improvement/cost efficiencies. Quickly resolve any outages & troubleshoot individual connectivity issues
  • Administration of A/V systems & video conferencing. Identify, maintain & support the infrastructure necessary to maximize business productivity
  • Manage user accounts in G Suite, Slack & Zoom & coordinate with other departments on account provisioning for software during employee onboarding
  • Provide support for equipment, software, networking, office peripherals, & VoIP phones at local & remote sites
  • Setup & deploy equipment for new & existing employees. Assist in installing software/updates on desktops, laptops & peripheral equipment
  • Facilitate the technical onboarding sessions for new hires as a part of the onboarding process
  • Install, maintain & share networked printers
  • Jump onto various projects with confidence during times of need. Other duties & special projects as may be assigned from time to time
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