Bolt is the future of online commerce. Our mission is to democratize commerce & level the playing field for independent businesses around the world.
As Bolt grows its sales organization, we are looking for someone to grow & manage our existing strategic account base through renewals, cross-sells & upsells. This will be achieved through effective strategic planning, researching prospect customer contacts, using business development techniques & field-based sales activities within an assigned account base. Specifically, this role would manage brand groups or individual merchants that fall into our global accounts range ($1B GMV+) or are deemed strategic for some other reason.
Are you passionate about e-commerce, driven by the challenge of creating something new, & by the thrill of delivering meaningful impact to the world? We ask because sales at startups can be hard, & we have a lot of work to become an enterprise sales machine. You will likely need to overcome obstacles & roadblocks as we scale our enterprise sales motion & strengthen our corporate/mid-market business. If you're fired up to sell our product, & our mission would get you up in the morning, obstacles & roadblocks will not stand in your way, & you'll have the drive to deliver results.
So what do you need for this role?
You need to know how to interact with & collaborate with internal teams, including product, business development/partnerships, marketing, & customer experience. Bolt isn't a large software company. Sales is important, but these teams are just as important. This role might include working with the product team to evolve the product where we see an opportunity for growth, or with the marketing team to continue optimizing our account-based marketing & sales strategy, or with the partnerships team to build out the sales motions for our pilot programs. You will also work in close partnership with our customer success teams who own the post sale engagement for these brands.
You are a strong relationship builder with executive presence, that approaches customers in an empathetic & thoughtful way. You do so by having a deep understanding of complex deal structures & stakeholders, business cases, & delivering return on investment. Building rapports with customers is of utmost priority, while thinking strategically about partnership opportunities & solutions, & leading a cross-functional team.
Delivering a personalized experience with our customers is key; one that will help achieve their goals & keep the businesses running smoothly. Our strategic sales teams consist of hunters & farmers that are expert relationship builders, quick on their feet, highly competitive, & hungry. Your job is to build long-term, mutually beneficial partnerships with our largest accounts, then focus on upselling & expansions. This is an opportunity to be the first Strategic Account Manager on the team, scale, & be a champion to our largest customers.
You care deeply about our customers & are obsessed with creating successful deal outcomes. Some say the customer is always right. We say that when we partner with customers, we mutually find the best outcomes. We believe the best partnerships externally & internally are win win. You were a successful sales rep early in your career & can spot issues before they blow up & feel strongly that customer input is a valuable part of engagement & evolving as a company.
So what else can I tell you to either scare you off if you're the wrong person, or persuade you to apply if you are the right person?
We used to have free lunch when offices were a thing. We'll probably do that again at some point. There will be some travel when that starts happening. We are based in San Francisco, & that would be the preferred location for where you live but New York is fine, we have a presence there, & we will consider remote as well now that we've all learned how to use video conferencing.
In general what I think would set you up for success here is a mix of startup & larger organization experience. If you have 6 startups I've never heard of on your resume, I'm going to be a bit suspicious. If you've only ever been at one huge Fortune 500 company for 8 years, I'm going to worry that you're going to freak out when you see the barely controlled chaos of a high growth startup.
I think you're probably at least 15+ years of full cycle sales experience, at least 3 years Enterprise sales into your career to give you a sense of the sweet spot here.
Some previous domain experience would be strongly preferred if not required - & in this case that would be experience with analytics, payments, e-commerce, or consumer fintech, roughly in that order of preference.