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Design, Full Time    Paris    Posted: Thursday, December 02, 2021
 
   
 
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JOB DETAILS
 

TheFork is taking ambitious steps towards becoming a digital product focused organization. This means we need to develop a strong & reputable Product Design & Research organization to ensure a cohesive experience across our channels & touchpoint, for all our customer-types worldwide.

As one of our Product UX Researchers, your primary responsibilities will include designing, conducting, analyzing, & reporting on qualitative & quantitative user-centered design research projects using a variety of methods.

A successful Senior UX Researcher will showcase a solid understanding of quantitative & qualitative research principles, an ability to distill large amounts of data into practical, actionable insights & a skill at helping non-researchers understand, participate in, & use research data to help them make objective, data-driven decisions with confidence.

 

You will

 

  • Help develop the emerging UX Research & insights practice within the Product & Engineering group
  • Serve as a member of a team that acts as a 'repository' of research-based user-centric  knowledge
  • Have a grasp of modern qualitative & quantitative research methods ranging from one-on-one interviews to unmoderated testing & drawing from web metrics/analytics to drive optimal business performance
  • Conduct research in-lab, online & in the field & provide recommendations/opportunities for improvement/future considerations
  • Have an interest & background in analytics to provide insight & a better understanding of user behavior to supplement further recommendations & identify design improvements
  • Be an evangelist & teach others as part of a growing practice, supporting colleagues inside & outside of the team implementing their own evaluative research tools & methods
  • Develop outcomes that will translate directly into business & product impact
  • Effectively collaborate with internal & external stakeholders & across peer business units

You Are:

  • Experienced in practicing UX research throughout lifecycle of product development discovery, definition, design and/or optimization, ideally all four phases
  • A passionate user advocate helping to translate visionary business needs into actionable insights through user research
  • Able to work with project business representatives & team members from across the organization to test business requirements using objective user-centric data-driven methods
  • Experienced in determining user needs by conducting task-focused analyses & working with Product Designers & Developers to test proposed function, look & feel initiatives
  • Able to combine quantitative metrics & qualitative feedback into actionable improvements
  • Understand how user types & segmentation can be used to influence & form the basis of in-depth user requirements, iterative product creations & the evaluation of those design solutions
  • Demonstrated expertise in one or more of the following research methods: moderated & unmoderated in-person & remote usability testing, ethnography, eye tracking, website intercepts, online surveys, card sorting, in-depth interviews, focus groups, & hierarchy testing, heuristic / expert evaluations and/or in-field research

 

  • Familiarity with data-driven driven test & learn practices, a/b or multivariate testing tools such as Optimizely or Omniture would be considered an asset
  • Comfortable working in an international global context, fluent in French & French culture & working proficiency in English (speaking, reading, writing).  Other languages would be considered an asset

Qualifications:

  • 3 to 6 years conducting and/or leading user research, testing & influencing user experience design on consumer-facing products & services.  Experience with heavy transactional products & within multi-disciplinary design teams would be an asset

 

  • Experience working in a global international context performing user-centered research supporting enterprise or multi-channel service design & product development is preferred & would differentiate you as a candidate
  • End-to-end, hands-on, in-sourced experience with a range of research techniques
  • Track record of collaborating with diverse teams towards a common goal
  • Effective verbal & written communication style & skill at distilling complex multi-method research & data from a variety of sources into understandable, compelling, & actionable insights
  • Prefered but not required: degree or advanced certification in Human-computer Interaction (HCI), Human Factors, Cognitive or Experimental Psychology, Sociology, Anthropology or similar

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