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Lyft // on-demand ride-sharing
 
Palo Alto, CA    Posted: Tuesday, March 10, 2020
 
   
 
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JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

The Office Operations Manager is responsible for overseeing the facilitation of an ongoing delightful experience for all employees of Lyft by providing consistent operational support & managing an inclusive & safe environment for Lyft employees.

Responsibilities:

  • Actively participate in facilitating/overseeing an ongoing delightful employee experience by overseeing the consistent delivery of exceptional operational/facilities support from Office team members on site.
  • Manage all day to day Office operations for our Palo Alto location & delegate tasks to Office team members on site as needed.
  • Identify & partner with senior leadership to solve for unique challenges the Seattle office presents due to the needs of the 24/7 office operation.
  • Manage office vendor operations & relationships including janitorial, food/beverage service, internal security & others as needed.
  • Oversee the management of the JIRA ticket workflow for the office & respond to tickets as assigned by Office Coordinator. Perform the necessary task(s) to satisfy general office inquiries & maintenance requests. Escalate office inquiries to other Office team management as needed.
  • Receive, assess, solve for or escalate to management any office related security issues reported to the Office team.
  • Partner with on site managers/leads to assist with new employee seating assignments & make adjustments in seating assignments as needed.
  • Manage/maintain active seating chart for the office & make adjustments as assignments change.
  • Partner with leadership on site to provide facilities support for Lyft events.
  • Maintain consistent & clear communication with other Office Team members in regards to any facilities or security related concerns.
  • Partner with physical security Manager so ensure all security standards are in place & adhered to at all times.
  • Serve as backup for & perform other duties as assigned by other office team management as needed.
  • Manage additional Lyft Office team members & provide coaching, guidance, feedback & structure to support their professional growth & development.
  • Assist senior management in overseeing the opex budget for the properties.
  • Coordination of facility maintenance & improvements / changes as necessary.
  • Other site specific duties required by the property in question.

Experience:

  • Be aligned with Lyfts Core values: Uplift Others, Make it Happen & Be Yourself
  • A passion for managing an overall positive employee experience through ongoing operational support
  • Ability to successfully coach, develop & manage direct reports to a level of high performance
  • Strong ability to manage competing priorities & projects
  • Strong interpersonal & communication skills, with the ability to build relationships across departments, work collaboratively, & manage conflict constructively
  • Ability to remain agile & multi-task effectively in a fast paced environment
  • Capable of prioritizing tasks/duties as assigned & delegating tasks as needed
  • 5+ years of customer service experience
  • 2+ years of office operations experience
  • Previous people management experience

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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