Warby Parker is on the lookout for a motivated Product Manager to join our Ecommerce Team. In this role, youll support the product roadmap & business outcomes for a cross-functional product team to help users purchase frames & contacts on our website, iOS app, & Android app. Key areas of focus for this role will include new customer acquisition, creating seamless repurchase experiences, & testing personalization, along with determining how to best cross-sell contacts to glasses wearers & glasses to contacts wearers.  

The ability to combine user-centered qualitative research & deep quantitative analysis will set you up for success in this role. Our team is always advocating for the user, so if you approach design empathetically while setting your sights on driving business growth, then we want to hear from you! Our ideal candidate is ready to set high-level strategy & get their hands dirty in its execution. Cross-functional collaboration skills are key, as we often partner with designers, engineers, & senior stakeholders across our Merchandising & Planning, Performance Marketing, & Brand teams. 

As the Product Manager of Ecommerce, youll also serve as a leader within Warby Parkers growing Digital Product Management function. Were committed to building a customer-oriented team that delivers seamless experiences through thoughtful analytics, user-centered design, strong implementation, & a test-and-iterate culture. We are also deeply committed to building a diverse & inclusive workforce. Sound like your dream gig? Read on!

What youll do:

• Work cross-functionally with designers & engineers, focused on new website & app experiences
• Support driving growth through customer acquisition, retention, & personalization
• Identify opportunities to optimize funnels in our existing flows
• Identify top-priority targets for the team to tackle
• Prioritize our roadmap to impact those targets & manage our backlog
• Dive into user research & quantitative analysis to identify the biggest problems & pain points for our users
• Partner with stakeholders across our Brand Marketing, Merchandising & Planning, Performance Marketing, & Strategy teams to communicate our roadmap, get input, & collaborate on projects

What youll learn: 

• The nitty-gritty of creating & executing strategic business concepts
• How to translate high-level objectives into effective product solutions
• How Warby Parker applies user research techniques & analyses
• A lot (or a lot more) about SQL, Google Analytics, & experimental design

Who you are:

• Someone with experience owning a product roadmap for an ecommerce website or native mobile app (ideally 24 years of it)
• Equipped with experience in growth initiatives, funnel optimization, or partnering with Performance Marketing teams
• Naturally curious & decisiveyou dive into any available information & use those learnings to inform your decisions
• A well-rounded communicator, collaborator, & presenter who loves to share findings & actionable insights
• A team player whos at ease acting as a leader on certain projects & a contributor on others
• Eager to help others & passionate about creating stellar products
• Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Advanced knowledge of statistical tools & Google Analytics implementation
• Experience working in SQL, Python, & R 
• Experience as an engineer or designer

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Warby Parker requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. Warby Parker is an equal opportunity employer & will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.