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Twilio // platform for building messaging applications
 
Product, Full Time    San Francisco, CA, United States    Posted: Saturday, August 29, 2020
 
   
 
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JOB DETAILS
 

Because you belong at Twilio.

The Who, What, Why & Where

Customer engagement is the next frontier for every disruptive brand. Contact centers are at a tipping point; undergoing transformation & seeking for a differentiated customer experience over any interaction. Twilio is seeking for a Sr. Product Marketing Manager who is passionate about technology & has a vision for the future contact center, working on our Flex platform. 

As the Sr. Product Marketing Manager, you will be responsible for executing & developing programs & competitive intelligence collateral, demos, storytelling, & GTM activities around product launches & content creation. Enabling our sales teams & helping them position our solution is a key factor. 

The ideal candidate will be an excellent communicator, a doer with technical background & with ability to transform technical advantages into business values. We are looking for you to demonstrate whether you have the core attributes of a great technical marketer.

Who?

Twilio is looking for a marketer who lives the Twilio Magic & has experience & knowledge in Contact Center solutions. This person also has:

  • 5+ years of experience in product marketing, technical marketing, contact center enablement or contact center sales engineering. 
  • You are a strategic thinker -- you like to build a deep product knowledge & figure out how to highlight our key product differentiators in an impactful way. 
  • Ability to explain something complex & break it down into a clear & easy story.
  • Experience building marketing programs in a fast-paced environment.
  • Excellent communications skills written & verbal.
  • Attention to detail, organization & ability to manage multiple priorities simultaneously.
  • Have a strong technical ability to understand software & recognize areas of product integration, discuss product roadmaps, & engage with product managers.
  • Bachelors degree or equivalent experience 

What?

As a Sr. Product Marketing Manager, you will live the Twilio Magic values:

  • DRAW THE OWL AND WRITE IT DOWN: Rearch, analyze & provide key findings to internal stakeholders.
  • BE AN OWNER: Take responsibility for your marketing programs for Twilio Flex, manage product launches, top contact center use cases, competitive insights & product demos.
  • EMPOWER OTHERS: Conduct sales training for your programs & be the subject matter expert 
  • RUTHLESSLY PRIORITIZE: Working in a fast-pace environment requires you to manage top priorities as they crop up, without losing momentum on your long term projects.
  • WEAR THE CUSTOMERS SHOES: Have top-notch presentation skills so you can stand in front of any customer or leadership teams to make the case for your product.
  • 10-20% Travel required 

Why?

The product marketing team at Twilio is responsible for defining the next chapter of customer engagement through world-class messaging & positioning, storytelling & customer insights. At the intersection of product, sales, marketing, the Twilio Flex product marketing team is powered by every team within Twilio & plays an integral role in translating products, features, & services into solutions that meet our customers needs.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.

Where?

This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands & more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture where everyone is able to do & be the best version of themselves.

 
 
 
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