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THIS IS BLUE APRON

Chefs around the world wear blue aprons when learning to cook, & for us it has become a symbol of lifelong learning. Our highly motivated group of food enthusiasts are inspired to work on complex business problems with creativity & passion, always looking to learn something new. We take preparation seriously, embrace a spirit of excellence, & put in the extra effort in everything we do. We are thrilled to be part of our customers lives, cooking & creating experiences in their home kitchens.

WHAT'S ON THE MENU

    • Leads execution & implementation of strategic initiatives focused on enhancing the customer experience
    • Defines near & longer term strategy for analyzing customer feedback & bringing the voice of the customer back to the business
    • Partners with cross-functional stakeholders to understand customer-impacting initiatives & work with our CX Training & Development Team to enable & empower our CX Support Team to handle customer inquiries
  • Analyzes performance data, measures impact to customers, & generates actionable insights based on trends
  • Creates business cases based on data & customer insights to prove the ROI & drive key changes
  • Identifies opportunities to improve the efficiency of CX operations through processes & tools

NECESSARY INGREDIENTS

  • 3+ years of professional experience, preferably with a consulting background; customer experience background is a plus
  • Ability to approach problems in a structured, analytical manner & comfortable with ambiguity
  • Strong project management, process definition, & business case development skills
  • Managed fast-paced high-priority cross-functional initiatives, with an ability to work independently
  • Strong oral & written communication skills, presentation skills & Excel & PowerPoint proficiency

Blue Apron provides equal employment opportunities (EEO) to all employees & applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blue Apron complies with applicable state & local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms & conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation & training.

 
 
 
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