Bluecore is a Retail Performance Cloud specializing in artificial intelligence - based workflows. Our unique ability to leverage machine learning to match customer data with real-time product & behavior enables brands to build intelligent, marketing communications & personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger & Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor & is ranked No. 241 on the 500 List, the most prestigious ranking of the nation's fastest-growing private companies.
The Customer Success team at Bluecore is committed to delivering quality products & services by holding each other accountable & always being open & honest. We use curiosity & creativity to drive ourselves & our customers towards higher levels of success while fostering a fun & collaborative environment. We are looking to hire a passionate & energetic Client Onboarding Manager to join our Customer Success team in NYC. Your job is to manage the Bluecore onboarding process for our newest customers as well as coordinate services for our existing customers.
This is an integral role at Bluecore as you empower our customers to create their own campaigns & set them up for success. Your energy & enthusiasm will change the way that our customers work with us. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers & is resourceful & tenacious.
As a Client Onboarding Manager, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their deliverables & is fully trained to start executing campaigns. Metrics will include the time to launch customers, quality launches, launch success metrics & customer satisfaction. Are you up for the challenge?