Refersion is helping brands & merchants in every industry transform the way they manage affiliate & influencer marketing programs, track promotions & campaigns, & grow online sales. Our performance marketing SaaS platform has a large & growing client base ranging from enterprise retailers to small & emerging businesses. In 2018 alone, we helped 7,000+ merchants track $200M+ in referral revenue & payout $20M+ in commissions.
The business is expanding rapidly & headquartered in New York City, with a satellite office in Miami. Refersion is 100% bootstrapped, highly profitable, & wholly independent of investor funding. We are a nimble, smart, & curious team of technologists that takes pride in our entrepreneurial approach & collaborative culture.
Who We're Looking For
In addition to responding to inbound sales inquiries, understanding client needs, & walking them through the software demo, you will get their shop integrated, provide ongoing technical support, & promptly respond to app customization requests from your clients. Our product is technical so while you do not have to be a developer, you must be able to think through technical issues independently in order to come back with a proposed solution. We're a small team & we move quickly so you should be able to thrive in this kind of environment.
What You'll Be Doing
- Answering customer questions & assisting over email & phone.
- Leading screen-share demos of our platform & selling our technology to prospective customers.
- Following up with inquiries regarding new implementation & existing projects.
- Act as the project/account manager between Refersion & client developers to facilitate complex customizations & integrations.
- Help manage & optimize our existing customer service processes & methodologies.
- Document solutions & work with our content manager to produce & update support articles.
- Report progress to upper management using customer data & relevant metrics.