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AlphaSense
AI-powered business insights platform
 
Sales, Full Time    New York City    Posted: Thursday, August 08, 2019
 
   
 
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JOB DETAILS
 

AlphaSense providesan AI-powered business insights platform, used by the largest & fastest-growing firms globally. Our mission is to curate & semantically index the worldsfinancialand market research content, including the vast high-value content sets that traditional web search engines cannot reach.With 1000+clients, AlphaSense helpsknowledge professionalsbecome dramatically more productive, & gain an information edge by discovering critical data points & trends that others miss.

The Role:

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers & key stakeholders in order to effectively retain & grow our customer base. The account director will serve as our Corporate clients main point of contact for inbound queries, outbound engagement, relationship updates, & renewal discussions. They need to be versatile as they will work with IR, strategy team, competitive intelligence & more. Theyre expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

While key performance indicators include retention rate & the identification of growth opportunities, the responsibilities of Account Directors go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing & sales teams in order to maximize the effectiveness of our business strategy & communication.

Responsibilities:

  • Maximize retention rate across the book of business
  • Youll increase & drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly & annual revenue goals
  • Identify revenue at risk in order to best position the company to prevent churn
  • Forecast retention rates
  • Collaborate with Account Executives to identify growth opportunities within the book of business
  • Understand the ins & out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
  • Cultivate relationships with users & key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
  • Hold Business Reviews with key stakeholders
  • Plan & execute new user onboarding & training initiatives
  • Consistent proactive outreach with material & information thats relevant for our user base
  • Serve as our boots on the ground & physical presence within each client (floor walks, lunch & learns, etc.)
  • Serve as both the advocate for AlphaSense to the client, & the client advocate within AlphaSense
  • Acquire value stories & product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
  • Allocate time effectively to work most closely with high & mid-touch accounts

Candidate Qualifications:

  • Experience managing relationships with financial services companies or large corporations, preferably either SaaS technology, financial information and/or research
  • You have proven success managing & growing multiple Fortune 1000 client accounts & negotiating complex, six-figure, multinational partnerships with C-Level executives.
  • Energetic & creative individual, possessing natural intellectual curiosity with the ability to learn quickly
  • Reputation for consistently delivering results & setting the example for grit, work ethic, initiative, enthusiasm, & commitment.
  • Strong ability to develop instant rapport with new people, & to maintain relationships, combined with a positive, outgoing personality.
  • Outstanding oral, written & presentation skills, able to distil & explain complex issues in simple terms.
  • Able to comfortably communicate at both senior C level executive & analyst
  • Able to travel as necessary to meet demands of clients
  • Bachelors Degree
 
 
 
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