We're thrilled to announce our new name Firstup!
Firstup is fundamentally changing how organizations communicate & is the backbone of the entire
Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at
the right time, in the right place, & in the right language. We are unifying the digital workplace and
giving workers personalized access to all the systems, resources, & applications they need to do their
jobs.
Joining Firstup means joining a movement to connect every worker. This movement has taken root & is
evident in our world-class customer base & their millions of employees worldwide. Now we need your
help. Ready to make a difference in the world.
Our Values
Every Employee is an Owner with responsibility & credit for our progress
Leadership is in our build & we see change as a catalyst for improvement
We win as a team, committed to help our coworkers & customers thrive
As a Program Director, you'll be responsible for supporting some of our largest customers in the
deployment & ongoing engagement of their employees on the Firstup platform. The goal of your
role would be focused on being the advocate & project manager for this complex SaaS deployment
to hundreds of thousands of employees across the globe. Initially the role will be a senior member of
customer success organization working as an individual contributor; however, the role may expand
through the continued strategic growth of Firstup to also operate as a manager of program managers.
Your role will be focused on eliminating friction in every stage of the project deployment & employee
engagement funnel through the Firstup product & platform deployment, enhancements in the digital
employee experience team & strategy, as well as supporting & driving the project across teams
within Firstup for the customers.
Your primary focus will be to own the scheduling, scoping & execution of product requests,
integrations, & enhancements for the customers teams, working directly with the Customer
Experience team, Engineering Developers, the Product Managers, Marketing Managers, & the Dev
Managers in order to ensure timely delivery against the customer requests & product roadmap.
You'll work closely across functional teams (CX, Sales, BD, Product) to collaborate & ensure
dependencies are well known, critical issues are identified & driven to resolution.
