Coursera was founded by two computer science professors at Stanford with a vision of providing life-transforming learning experiences to anyone, anywhere. It is the world's largest online learning platform for higher education. 190 of the world's top universities & industry educators partner with Coursera to offer courses, Specializations, & degrees that empower over 40 million learners around the world to achieve their career goals. Over 1,800 companies use the company's enterprise platform Coursera for Business to transform their talent. Coursera is backed by leading venture capital firms such as Kleiner Perkins Caufield & Byers, New Enterprise Associates, GSV Capital, International Finance Corporation, Laureate Education, & Learn Capital.
The Enterprise Solutions team serves global organizations, including leading companies, governments, & nonprofits, who seek to upskill or retrain their workforce with the world's best education. This team is made up of three sub-teams: Sales, Customer Success, & Revenue Strategy & Operations. The teams operate globally & have members based out of our offices in Mountain View, New York, London, Gurgaon, & Abu Dhabi.
We are looking for a customer success professional to be one of the first members of Coursera's scaled success practice. In this role, you will manage a portfolio of accounts through a combination of technology, automated processes & human touch. You will own the end-to-end customer journey for your customers from adoption to value to renewal. As one of the first members of the team, you will play an instrumental role in shaping Coursera's scaled success strategy.