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Tanium // endpoint security & systems management
 
Product, Full Time    United Kingdom    Posted: Saturday, May 29, 2021
 
   
 
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JOB DETAILS
 

The Basics:

The Technical Project Managers role is to ensure execution of high profile & critically important projects & programs of work resulting in our customers deriving maximum value & utilisation from the Tanium technology & services purchased. Technical Project Managers act as a link between the Tanium Account Team & the customers team at the project execution level.  This role requires an individual to be both technically & tactically proficient with Enterprise IT tools, & to be able to operate Tanium on behalf of our customers.  When on site or remotely supporting customers, the Technical Project Manager acts as a champion for Tanium best practices & as an advocate for the customers requirements with Tanium.   

Technical Project Managers act as part of a cross-functional Enterprise Services Team that complements the existing Sales, CSM, & TAM teams on accounts in two ways. First, by understanding & overcoming the short-term barriers to successful implementation/utilisation of the Tanium product, while ensuring that best practices are being implemented to ensure a stable, available, & performant Tanium infrastructure. Second, by developing, managing, & reporting on a plan that priorities customer objectives, success criteria, & milestones along that path. 

What youll do:

  • Independently (or with close collaboration with customers & Partners) own & manage complex technical projects with multiple dependencies, to meet stated & agreed objectives
  • Develop & maintain project plans & schedules. Assist team members in planning, estimating, & controlling tasks. Ensure that interfaces are recognized & tasks are integrated. Perform critical path analysis & develop action plans to mitigate risk. Identify & implement alternative solutions. Delivery a variety of presentations in support of the objectives
  • Drive maximum integration of Tanium into business processes & controls in order to achieve the value proposition & efficiency goals. In achieving this, Technical Project Managers are expected to understand & support technical integration of Tanium into our customers tool chains, business processes, & operational workflows.
  • Tracking & reporting the health of assigned projects and, where appropriate, implementing get well plans.
  • Assisting on other account level activities such as stakeholder mapping, maturity modelling, enhancement tracking, & project/engagement reporting
  • Assist with practice development opportunities to mature the cross-functional nature of Enterprise Services.
  • Contribute to documentation efforts, both internally & publicly facing
  • Maintain a broad understanding of the Tanium solution & its capabilities
  • Provide purpose, motivation, & direction to fellow members of the Customer Account Team

 Were looking for someone with:

  • Education
    • BA/BS or equivalent experience required
  • Experience
    • Significant experience in technical project management
    • Agile Certified Practitioner (PMI-ACP) and/or Project Management Professional (PMP) is a plus
    • Track record of project management for long-term, multi-million dollar implementations
    • Network/Cyber operations, Service Management, Professional Services, Customer Success, or Consulting backgrounds preferred
    • Able to conduct briefings on large enterprise IT concepts; familiar with general networking, network architectures, & database concepts
    • Consultative mindset combined with project-based execution while implementing novel solutions
    • Ability to translate customers priorities, business objectives, process hindrances, & tactical operational difficulties into solution options using Tanium
    • Interest in identifying & solving customers IT challenges
    • Previous experience in a customer facing role, using interpersonal communication skills
    • Willingness to always go above & beyond for the customer
    • Team player with excellent organisational abilities

About Tanium:

At Tanium, we empower the worlds largest organizations to manage & protect their mission-critical networks. Theres a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, & 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything & do anything across their computer networks with unparalleled scale.

We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing & win as a team.

Join our team at tanium.com/careers/. 

 
 
 
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