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Refinery29 // media & entertainment focused on diverse voices & experiences
Engineering, Full Time    London    Posted: Thursday, June 06, 2019
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About Refinery29:

Refinery29 is the leading media & entertainment company focused on women with a global audience footprint of 249 million across all platforms. Through a variety of lifestyle stories, original video programming, social, shareable content, & live experiences, Refinery29 provides its audience with the inspiration & tools to discover & pursue a more independent, stylish, & informed life. Please,,, more information & to browse content.

What Makes a R29er?

  • You have commitment & passion for the mission of R29 to be a catalyst for women to feel, see, & claim their power & realize their infinite potential. You are a magic maker who sees possibility & turns dreams into reality.

What youll do:

  • Provide tier 1 technical support for incoming queries & issues related to computer systems, software, & hardware
  • Respond to requests either in person or remotely via ticketing system
  • Maintain daily performance of computer systems
  • Install & troubleshoot Polycom IP phones
  • Facilitate hardware repairs on Desktop & Mobile devices
  • Install, modify, & repair computer software on Mac OS, Windows, iOS & Android
  • Support the day to day onboarding & off-boarding of full time employees, contractors & freelancers
  • Resolve technical issues users at is may relate to LAN, WLAN & other network components
  • Provide daily support to Zoom A/V & conference systems
  • Must be able to lift at least 18 kgs.

What you have:

  • Experience working in Creative/Studio environments
  • Understanding of the Windows Operating System
  • Experience working in primarily Mac OS X environment
  • Basic troubleshooting experience with Mac OS X & Apple related products & software
  • Strong communication skills, ability to explain situations & set expectations
  • Experience with Google Apps
  • Understanding of the Casper Suite a plus
  • Experience troubleshooting the Office suite of Applications, both for Mac & PC
  • Experience using & troubleshooting the Adobe Suite of Applications preferred
  • Experience with VOIP systems preferred
  • University Degree or equivalent qualification

To be successful here you are:

  • Self-starter who is not afraid to get dirty & take on anything that comes their way
  • Must be hard working & passionate about their craft
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