1stDibs is seeking ambitious, hard-working, smart, tech-savvy applicants with superior written & verbal communication skills to support our growth & to provide a winning customer service experience. Our Wyboston-based Client Services Specialist is tasked with assisting consumers, Trade clients, & dealers with a variety of questions & concerns in an efficient & timely manner. The team is an integral part of our marketplace, continually making improvements & taking on new projects.  We are looking for self-starters who will contribute to our growth & improve the overall purchasing experience of our community.  

As 1stDibs newest Client Services Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, & resourceful individual to join our team!

What youll do

• Provide excellent customer & technical support in a fast paced environment via phone, email, & chat
• Resolve customer issues using critical-thinking & customer support skills
• Multitask & utilize multiple systems concurrently to efficiently gather customer & order information & respond to inquiries
• Support Sales & Account Managers with all aspects of their customer & dealer relationships
• Communicate procedures, policies & effectively manage expectations
• Collaborate on a daily basis with team management & colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.

What you'll bring

• 1+ years of experience in a fast-paced customer service, account management, or e-commerce environment
• Outstanding communication skills, both verbal & written, with the ability to convey information in a clear & concise manner
• Problem-solving skills with attention to detail & the ability to identify & anticipate customer issues by asking probing questions
• Experience with SalesForce and/or other CRM systems
• Luxury goods experience a strong plus
• Bilingual in French, Spanish, Italian or German is a plus