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1stdibs // online marketplace for beautiful things
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1stDibs is seeking ambitious, hard-working, smart, tech-savvy applicants with superior written & verbal communication skills to support our growth & to provide a winning customer service experience. Our Wyboston-based Client Services Specialist is tasked with assisting consumers, Trade clients, & dealers with a variety of questions & concerns in an efficient & timely manner. The team is an integral part of our marketplace, continually making improvements & taking on new projects.  We are looking for self-starters who will contribute to our growth & improve the overall purchasing experience of our community.  

As 1stDibs newest Client Services Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, & resourceful individual to join our team!

What youll do

  • Provide excellent customer & technical support in a fast paced environment via phone, email, & chat
  • Resolve customer issues using critical-thinking & customer support skills
  • Multitask & utilize multiple systems concurrently to efficiently gather customer & order information & respond to inquiries
  • Support Sales & Account Managers with all aspects of their customer & dealer relationships
  • Communicate procedures, policies & effectively manage expectations
  • Collaborate on a daily basis with team management & colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.

What you'll bring

  • 1+ years of experience in a fast-paced customer service, account management, or e-commerce environment
  • Outstanding communication skills, both verbal & written, with the ability to convey information in a clear & concise manner
  • Problem-solving skills with attention to detail & the ability to identify & anticipate customer issues by asking probing questions
  • Experience with SalesForce and/or other CRM systems
  • Luxury goods experience a strong plus
  • Bilingual in French, Spanish, Italian or German is a plus 
What you'll get
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