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Warby Parker // boutique-quality eyewear retailer
Engineering, Full Time    New York City    Posted: Wednesday, October 28, 2020
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Warby Parker is on the lookout for a driven Junior Support Engineer to join our Technology Services team. Our proactive team is all about identifying the root cause of Help Desk requests & implementing solutions that are easy for people throughout the company to implement themselvesand weve seen great success. As Warby Parker has grown, our incoming ticket count has decreased year over year. If youve got the technological know-how to help us keep things rolling, read on!

What youll do:

  • Answer, resolve, or escalate all requests that appear in our Retail & Corporate Help Desk ticket queue
  • Take on non-ticket related tasks, such as new-hire account provisioning & hardware preparation & collection
  • Reduce incoming ticket volume by collaborating on a variety of projects to resolve issues quickly & effectively (e.g., stocking our self-service hardware shelf, writing how-to articles)
  • Participate in a seven-day on-call rotation for after-hours support

Who you are:

  • Backed by 1+ year of Help Desk support experience, preferably in a large enterprise environment with many remote users
  • Capable of supporting & troubleshooting iOS, macOS, Chrome OS, & Windows devices
  • Familiar with basic network protocols & troubleshooting
  • An excellent communicator whos confident providing remote assistance over the phone, via chat, or through tickets
  • Familiar with the latest troubleshooting techniques, as well as A/V fundamentals
  • A proactive, resilient problem solver & multitasker
  • Passionate about technology
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra credit:

  • Familiarity with Jamf Pro
  • Experience managing G Suite Enterprise
  • A working knowledge of Active Directory

About us:

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels & designing our frames in-house, were able to offer top-quality glasses & sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.
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