On our path to becoming the world's favorite way to shop, we're assembling an unparalleled global talent network, accelerating individual careers, & disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases & finances, so they can do more of what they love. We're in search of global talent eager to embrace a hypergrowth atmosphere & defy their own expectations.
About the job.
We are supporting Klarna's hyper-growth by enabling our organization & operations to move with the highest speed & quality. We are Klarna's operational experts, driving efficiency & customer experience across our organization (e.g., Service, Payments, Disputes, Merchant Support, Underwriting/Onboarding). Our
8 Leadership Principles guide our growth at Klarna, they are the constant in an ever-changing landscape.
Within Merchant Operations, the Quality Specialist will be responsible for ensuring performance in line with strategy & delivering lean, excellent services with high quality & efficiency. You would build strong interpersonal connections, put yourself into our merchants' shoes & collaborate with stakeholders across organizational boundaries to implement solutions that drive lasting business value & high impact. You will be responsible for coordinating the delivery of Quality & Merchant Satisfaction in your assigned area by working closely with your team, Operations & Klarna's partners.
