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Convene is the network of meeting, event & conference venues.
 
New York City    Posted: Monday, November 19, 2018
 
   
 
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JOB DETAILS
 

Service Manager

Who We Are:

At Convene, we're building a company that embraces visible & invisible diversity, encourages healthy integration of personal goals & professional development, & fosters community. Our team's evolution, values & culture have been at the forefront of what we do since our founding. With the meetings & office market growing rapidly & showing no signs of stopping, we are constantly evolving & growing our offerings from hosting meetings & events to providing a full suite of offerings for flexible co-working spaces.

What Youll Do:

The Service Manager is responsible for assuring the success of all programs, while maintaining a profitable operation & high-quality products & service levels. He/she is expected to share ideas to promote business; reduce employee turnover; maintain revenue & payroll budgets; & meet budgeted productivity while keeping quality consistently high.

  • Supervise & set up the service of culinary in a quick & efficient manner to participants & ensure that it follows The Program Execution Order
  • Supervise the service team & support staff including setup, utilities, maintenance, & security
  • Coordinate culinary service between the culinary team & service team
  • Keep culinary informed of accurate counts
  • Review menu/service with production & culinary teams
  • Enforce all rules & regulations & ability to carry out all safety & emergency programs
  • Monitor all beverage consumption
  • Follow all health & safety regulations & ensure sanitation & cleanliness of service areas

What We Look For:

  • College degree
  • Minimum of 2 or more years of progressive experience in a conference center or a related field
  • Previous supervisory responsibility preferred
  • Strong knowledge of service standards, & different service types
  • Knowledge of food & beverage preparation techniques, health department rules & regulations, liquor laws & regulations
  • Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
  • Manage opening and/or closing inspection duties
  • Maintain service cleanliness in front & back of the site
  • Ensure positive overall client satisfaction
  • Ability to interact with guests and/or associates in a courteous, empathetic & discreet manner
  • Adhere to basic hygiene procedures & grooming standards
  • Flexible & long hours sometimes required
  • Move, lift, carry, push, pull, & place objects weighing less than or equal to 25 pounds without assistance
  • Reach overhead & below the knees, including bending, twisting, pulling, & stooping. Stand, sit, or walk for an extended period of time

About Convene:

At Convene, were changing the way the world works by transforming the way businesses work. By partnering with the largest landlords in commercial real estate, we design & service the next generation office building one that feels more like a full-service, lifestyle hotel. Our integrated workplace-as-a-service platform gives building tenants & enterprise clients access to a growing network of premium meeting & event spaces, flexible workspaces, hospitality services, & curated experiences for users, all connected by Convenes proprietary technology platform.

  • Founded in 2009
  • Locations in New York City, Boston, Philadelphia, Washington, D.C., & Los Angeles; Opening in Chicago in 2018 & plans to expand globally
  • Launched Convene Workplace in 2017
  • Ranked #11 Workplace in New York in 2017 by Fortune Magazine
  • Ranked #30 in 2017 LinkedIn Annual List of Industry Disruptors
  • 2018 Great Places to Work US
  • 2018 Fortune Magazine Best Workplaces NY

In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together were building a culture that embraces diversity & learning, humility & gratitude. At the same time, we try not to take ourselves too seriously & strive for a healthy integration between work & personal pursuits.

Benefits You Can Expect As A Convene employee:

  • Generous, flexible PTO & family leave
  • Generous professional development policy that includes funds earmarked for each employee's discretionary professional growthHave a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year
  • Excellent health coverage for team members & their families
  • Supportive work environment & a leader who is focused on your professional growth
  • Company events that highlight our team's passions & hobbies
  • Healthy snacks

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

 
 
 
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