1stDibs is the world's largest curated & vetted marketplace for luxury items. The Seller Performance team, part of the Marketplace Trust group, is responsible for verifying compliance with marketplace policies & their enforcement across the seller population. The team works in close collaboration with Seller Relations, Client Services, & Product teams to promote conversion by spreading awareness of the proper use of platform tools & compliance with marketplace policies.

1stDibs is seeking a Seller Performance Associate (OPOP) to join our UK team, based in Wyboston Lakes in Bedfordshire. This is a self-driven position that requires excellent communication & interpersonal skills, critical thinking, attention to detail & an aptitude for data analysis, & the ability to think strategically about policy enforcement activities from a bigger-picture perspective.

What youll do 

• Review buyer/seller interactions to detect violations of 1stDibs Transactional Policies.
• Issue formal policy violation notices to offending sellers according to the established escalation path.
• Investigate & address potential off-platform sales based on buyer/seller interactions & various analytical tools, processing orders for any confirmed off-platform sales.
• Handle all but the most escalated communications with sellers resulting from transactional-policy compliance activities. 
• Contribute along with other members of the Seller Performance team to refining automated & outsourced conversation review processes in order to improve efficiency & mitigate the impact of policy enforcement activities on compliant users.
• Collaborate with internal stakeholders from the Partner Manager Team,  Client Services, & Product teams at 1stDibs to develop & continuously improve best practices, procedures, & tools related to compliance with seller policies.
• Identify, structure, & recommend opportunities to surface additional potential off-platform sales, or improvements to current investigative processes, in collaboration with the Seller Performance Manager.
• Serve as an authoritative internal resource on any matter related to Transactional Policies as defined in the Seller Agreement & on the compliant use of platform tools & recommended best practices.

What youll bring 

• Exceptional verbal & written communication skills;
• Excellent attention to detail & critical thinking skills;
• Can conduct themselves professionally & get results during often fraught conversations with non-compliant sellers;
• Comfortable managing, analyzing, & extracting insights from large datasets; 
• Can perform independently at a high level in ambiguous & rapidly changing situations
• Team player with a roll-up-your-sleeves & helpful attitude

Nice to haves:

• Experience with luxury goods
• E-commerce experience
• Investigations/compliance experience