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PolicyGenius is the easiest way to get insurance.
New York    Posted: Monday, February 04, 2019
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Want to help people get the financial protection they need & feel confident in their choices? Policygenius is a NYC-based tech startup that makes it easy to compare & buy insurance online. Since 2014, weve raised over $52 million of venture capital, established ourselves as a pioneer inFintech & helped more than 4.5 million people get vital coverage for their families.

We're rapidly growing & looking for people with grit, great attitudes & creative problem-solving skills to join our powerhouse team. Come see why we were voted one of INC's best workplaces of 2018!

Operations at Policygenius

Do you take pride in delivering an awesome experience for clients? Are you a team-player & a great communicator? Do you want to work directly with other company stakeholders to build the foundation of the greatest service organization in insurance? Then come join the Policygenius operations team, where youll experience the immediate impact of Policygenius life insurance products!

You will

  • Address clients questions about life insurance, the policy theyre applying for & the application process via phone, email & SMS
  • Work with insurance carriers to advance client applications from approval to activation
  • Master the workflows & software systems necessary to carry out your responsibilities
  • Provide actionable feedback from clients to drive process & product improvements
  • Collaborate with other operations teams (customer service, case management, inside sales, & quality assurance) to provide a best-in-class customer experience
  • Exhibit an extreme attention to detail while carefully reviewing documents for completion & accuracy
  • Become a subject matter expert on DocuSign & Adobe Acrobat or other similar products
  • Contribute to the onboarding & training of newer team members
  • Have fun in a friendly & collaborative team environment

You have...

  • At least 1 year of customer-facing work experience & Bachelors degree preferred
  • A service mindset motivated by solving problems for clients & your team
  • Ability to communicate precisely & professionally in both verbal & written communication with internal & external customers alike
  • Ability to organize & prioritize workload while maintaining frequent communication to manage customer expectations appropriately
  • A positive attitude, effective problem-solving skills, & passion for helping others
  • The desire to grow professionally & contribute to the success & culture of the company
  • A deep appreciation for the power of a well-placed gif

Youll get...

  • Company-paid health, dental, vision, life & disability insurance
  • 401(k) plan, FSA & commuter benefits
  • Flexible PTO [for relevant roles]
  • Training, mentorship & coaching from leadership
  • The opportunity to grow alongside a company shaking up a big, old-fashioned industry
  • Fun, diverse, open-minded coworkers
  • Dog companionship
  • Some fun surprises when you join (Shhh Its a secret!)
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