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Iora Health // primary care w/ focus on Medicare patients
Seattle, Washington    Posted: Wednesday, September 08, 2021
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The Role

Iora Health is looking for a seasoned professional with multi-site operating experience to lead Ioras Washington market as a Market Operations Director. The Director will be responsible for building the strategic plan, managing the support infrastructure, & driving the performance of multiple Iora practices serving Medicare patients. The Director will co-lead the market with the Market Medical Director, & be responsible for the growth & profit & loss of Ioras business in Washington (we currently operate 6 primary care practices in the Seattle/Tacoma area).  

This is a tremendous general management opportunity within a growing, mission-oriented organization that serves members of our community (low & moderate income seniors) who struggle to get the quality of care they deserve.

Responsibilities include:

  • Crafting a strategic vision & annual operating plan for the performance & growth of the market, both with regard to enrollment growth & care delivery operations
  • Executing against plans: managing practice & market-level performance to meet a range of important metrics (including patient access, patient service, quality, staffing & financial), supporting teams & ensuring strong operations across six sites in the Seattle/Tacoma market
  • Implementing systems & processes:  Deploying management & operational systems locally that improve patient service, care & operating results; collaborating with front-line teams to solve local problems & provide feedback to collaborators across the country to further build the Iora care model
  • Championing the Iora culture & care model by developing others, serving as a role model for the organizations values, & deeply understanding (and teaching) the key insights that drive Ioras strong performance
  • Partnering with the Market Medical Director to implement a shared vision of success in the market with regard to patient care, team support & overall performance.
  • Driving growth through collaboration with Ioras marketing & patient enrollment teams, partnering with local insurance brokers/agents, encouraging Iora patients refer friends to Iora, & being a vocal champion for Ioras impact on patients
  • Marshalling resources across the organization to ensure success at the market level; working cross-functionally with Boston-based colleagues & other market leaders
  • Hiring & developing strong performers who lead teams effectively, implement systems & processes, learn from mistakes & support the delivery of remarkable care to patients
  • Market Development: having a presence & strong relationships with payer partners as well as hospitals, specialists & other facilities in the Seattle/Tacoma market to further Ioras mission of coordinating high quality patient care
  • Communicating effectively by engaging local leaders & teams in the market strategy & plan, sharing updates on performance against goals; demonstrates poise & perspective in communication, as well as the ability to solve problems independently while staying coordinated with peers & leaders across the company

You Must Be:

  • Passionate about building a consumer-centric, value-based healthcare delivery organization with a foundation in primary care
  • Experienced in planning & operational execution within a multi-site organization
  • A fantastic developer of talent, comfortable coaching individuals so they can be at their best & inspire their teams to do great work
  • An excellent problem solver, able to focus on both the smaller task & the bigger picture
  • A strong communicator, both in-person & in written presentation.
  • Comfortable & capable gathering data & synthesizing it into actionable insights, using tools such as spreadsheets, analysis techniques, etc
  • Passionate about growing our practices & providing great service to patients
  • Oriented to general management - comfortable managing budgets, anticipating staffing needs, building marketing plans, supporting & advocating for teams
  • Able to exercise strong judgment independently & willing to share your opinion with colleagues
  • Comfortable with a high degree of ambiguity & rapid change; an experimenter by nature
  • Deft at working in a dyad medical group management model, in partnership with a Market Medical Director
  • Effective in working with physicians & other members of clinical teams
  • Honest, professional & of the highest integrity


  • Bachelors degree with demonstrated academic excellence
  • Graduate degree preferred
  • 10+ years of professional experience with track record of leading successful teams; experience managing managers is key
  • Experience in:
    • managing a P&L for a complex enterprise
    • health care services and/or multi-unit consumer businesses or high touch service industry
  • Business to Consumer (B2C) Sales & Marketing oversight
  • Knowledge & experience in the Washington market preferred

Management & Location:

The Market Operations Director will report to the Chief Operating Officer, a member of Ioras Executive team. The Market Operations Director will serve as a member of Ioras Market Leadership team, partnered with the Market Medical Director. The Market Operations Director is expected to live in the Seattle, WA metro area.

About Iora Health

Iora Health is transforming health care, starting with primary care. We created a high-impact relationship based care model, that particularly benefits adults on Medicare & those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, & the technology that supports our care.

We know that when you invest in relationships with people, you can help them live happier & healthier. Our patients get a team that respects & listens to them. We get paid to keep our patients healthier, & it works - we are successfully improving the lives of our patients while lowering costs.

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