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Visa // credit cards
   Posted: Thursday, October 10, 2019
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  Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa isthe best way to pay & be paid, for everyone everywhere. This is our global vision & thecommon purposethat unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do.CyberSource, a Visa company, has been & continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people & businesses around the world, enabling them to use digital currency instead of cash & checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics & FIFA World Cup, celebrate teamwork, diversity, & excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers anuncommon opportunityto build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience & security of digital currency to people all over the world. Join our team & find out how Visa is everywhere you want to be.

Client Support Services (CSS) provides industry-leading operational support to Visa's clients around the world. With our deep knowledge & expertise, we are a key internal partner to product & technology, bringing the voice of the customer into the design, development & successful deployment of Visa products & services. In addition to supporting client implementation of Visa products & services globally, CSS is also responsible for a host of critical services that support the broader Visa organization & clients, including: Visa Rules management, cardholder disputes, compliance, client testing & configuration, & client tools. The team also provides support for Visa's DPS, CyberSource & businesses. Across time zones & borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer & merchant. We are trusted partners to Visa's clients, providing expertise to support & successfully grow their business.

Job Description

The CyberSource Internship is an opportunity for candidates to get fundamental exposure to the inner workings of Global Enterprise Level Merchant Support. Basic level training in credit card processing & CyberSource internal tools will be provided & successful candidates will have the opportunity to work directly with merchants, regarding changes to their accounts.

Duties & Responsibilities:

  • Acquire basic working knowledge of CyberSource products & tools

  • Routinely perform sensitive merchant configuration changes

  • Monitor transaction activity for accounts which recent changes have occurred

  • Claim & complete basic internal & external requests

  • Assist with campaigns, including outbound calls to merchants & mass account updates


Basic Qualifications:

  • Must have a High School diploma or equivalent
  • Must be working towards a Bachelors Degree
  • Ability to quickly learn & understanding new process & protocols
  • Proficient in Microsoft Suite of applications
  • Strong organizational skills & attention to detail
  • Ability to multi-task, continually re-prioritize cases & work under pressure
  • Ability to complete tasks efficiently & thoroughly
  • Self-motivated & eager to learn

Preferred Qualifications:

  • Working towards a Bachelors degree in MIS or Computer Science
Additional Information

All your information will be kept confidential according to EEO guidelines.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

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