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BetterCloud // SaaS ops mgmt platform
 
Product, Full Time    San Francisco    Posted: Tuesday, July 28, 2020
 
   
 
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JOB DETAILS
 

BetterCloud is the first provider of SaaSOps solutions to manage & secure the digital workplace. Over 2,500 customers in 60+ countries rely on BetterCloud to automate processes & policies across a companys SaaS application portfolio. A pioneer of the SaaSOps movement, the company established the first-ever SaaS Application Management & Security Framework via two published books entitled The IT Leaders Guide to SaaSOps Vol. 1: A Six-part Framework for Managing Your SaaS Applications & Vol. 2: How to Secure Your SaaS Applications. BetterCloud is headquartered in New York City with offices in San Francisco, CA & Atlanta, GA.

This is a key position within the services organization accountable for the delivery of BetterCloud projects to enterprise customers, & working closely with critical internal stakeholders including sales, customer success, support, training, & operations. You will be focused on project initiation, planning, scheduling, reporting, risk/issue management, driving progress & providing oversight to the work of assigned services team members. In addition,  you will provide operational support & leadership to the Services team.

You will have extensive experience in project management, project planning, change management, risk management & customer management. You will have a strong customer facing Project/Program Management background in vendor services with an ability to oversee large projects & portfolios of projects. You will excel at finding the way forward in complex project & technical situations. 

Requirements 

  • Excellent written & verbal communication skills
  • 7+ years experience as a project manager delivering technical solutions to enterprise customers
  • A track record in successfully leading the delivery of enterprise technology projects for multiple clients/customers.
  • Consulting services experience working with strong matrix management skills & ability to work collaboratively.
  • Demonstrated leader, who is self-motivated, flexible, enthusiastic & organized.
  • Experience in risk identification, impact analysis, & mitigation 
  • Project Management professional certification or another relevant accreditation strongly preferred.
  • Experience working with SaaS products such as Okta, Box, Salesforce, Workday, GSuite, O365 etc. preferred
  • Technical skills & experience including:
    • Salesforce administration
    • Google Apps Scripts or similar scripting languages
  • Aptitude to learn our product & gain experience in Identity Management, Security, & SaaS Operations, including:
    • User lifecycle management
    • Provisioning
    • User directories
    • Profile mastering
    • APIs
    • Data Loss Prevention
    • Groups & group policy
  • Demonstrated ability to work well in a fast moving environment individually & as a team
  • Ability to travel 30% in the US
  • Bachelor's Degree

Responsibilities

  • Leads the entire project delivery lifecycle while ensuring customer success.
  • Manages several enterprise projects simultaneously 
  • Demonstrates resilience, tact, influence, & problem-solving in a variety of complex situations to maintain project momentum & customer satisfaction
  • Administers formal change control in accordance to any changes in scope, time, & cost
  • Communicates project status to a wide variety of customer & internal stakeholders & engages them as necessary
  • Employ scope, time, cost, resource, communication, & risk management processes
  • Partners with cross-functional teams to ensure customer & BetterCloud success
  • Take a hands-on approach to learning the BetterCloud platform & various use cases.
  • Contributes to the evolution of the BetterCloud services methodology & process
  • Assist manage & drive operational procedures with the Services team. 
  • Assist administer, evolve & manage the operational structure & tool set within the services organization

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled & vets.

 
 
 
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