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Feather // furniture rental
New York City/Remote    Posted: Friday, September 24, 2021
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At Feather, our mission is to transform people's relationship with material goods to create a healthier & happier planet. We are redefining furniture rental for city living & helping people feel at home no matter where they live or how long they plan on staying. By giving people smarter options, Feather is able to keep more furniture in homes & out of landfills.

About this job

We are building out our logistics support team as we scale into new markets.  Our best-in-class logistics team is seeking a Routing Coordinator to control the daily routing & operations of our final mile delivery teams across the US. You will be responsible for the optimization & efficiency of our routing, delivery teams execution as measured through KPIs, & report running plus miscellaneous tasks to play a key role in the development & ongoing execution of Feathers operational excellence. Youll collaborate closely with the team on the ground, FC Managers, Customer Success & General Managers.

What youll do

  • Responsible for efficient processing of daily routes & special deliveries for regional Fulfillment Centers
  • Maintain daily routing processes & procedures
  • First line of communication with Customer Success Associates to mitigate issues drivers face out on the road
  • Validates all order for accuracy & completeness with applicable parties
  • Monitor delivery performance through relevant KPIs 
  • Monitor & schedule truck maintenance
  • Become an expert in Feathers internal software & systems, maintaining an open line of communication to central logistics teams (based in our NYC headquarters) & account managers to ensure customer needs are met & expectations are exceeded 
  • Collaborate with management & teams in other regions to develop standard policies & best practices within the market 
  • Operate within our existing software stack to manage deliveries, damage reporting, customer communications, & more

What you need to be successful

  • 2+ years logistics experience in warehousing & delivery preferred
  • Proven ability to manage a team
  • Intermediate knowledge of the complex logistical challenges in the US
  • Familiarity working in software & spreadsheeting tools, including Excel 

 Who you are 

  • Based in New York preferred, but remote employees considered. Must be willing to work Eastern Time schedule.
  • Willing to work primarily alone or with contractors but without direct supervision
  • Excited about joining a small team
  • Passionate about Feather's mission
  • Eligible to work in the United States

What you'll get when you join us 

  • Competitive compensation
  • Health, vision, dental, & life insurance
  • 401(k) program 
  • Flexible vacation & paid time off
  • Company sponsored fitness program
  • Free mental health coaching
  • Monthly stipend to support your work-from-home needs 
  • A 50% discount on your own Feather subscription
  • The latest hardware to get the job done


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