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Intercom // platform for customer support & feedback
Design, Full Time    Dublin, Ireland    Posted: Wednesday, April 06, 2022
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Communication has changed for people. Its changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, & support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, & so much more.

What's the opportunity?

Were looking for a talented & experienced Staff Product Designer to help turn our mission from vision to reality. Youll join a product team working with our thriving Dublin & London R&D offices, & will own design for your team throughout the product development lifecyclefrom new disruptive ideas all the way to detailed interactions & polished visuals.

Intercom is one of the fastest-growing and most-admired startups for design in the world, & an empowering place for designers to work. Our Dublin & London offices are also driving some of our most strategically important initiatives, including industry defining tools for conversational support, as well as  next-generation automation & messaging products, making this a truly unique opportunity to work with diverse teams.

If youre passionate about the craft & process of building world-class products, working with great people, & solving real problems for engaged customers, youll fit right in. Learn more about what it's like to work here & check out or read what makes us different. By the way, imposter syndrome is a real thing, don't let it stop you & please apply!

What will I be doing?

  • Act as a leader within the Product Design team, collaborating with other designers to make their work & the whole team better.

  • Work through design problems from beginning to end: translating research insights into ideas that form disruptive new products & features, then designing the workflows & detailed interactions to realize them.

  • Sketch & prototype ideas to quickly access viability, & design the fine grained details of interactions

  • Build prototypes to understand the design thinking of the teams we partner with & build alignment on the solution among the wider team.

  • Work closely with other product designers on the team to support them as they clarify the problem they are solving & define the best solution for that problem.

  • Write about, present, & share what they have learned, both internally & with the wider community via our blog, books, & events

What skills do I need?

  • You have helped ship products - experience designing & leading digital products & systems, not just websites.

  • Experience designing experiences that people can access on any type of device: desktop, tablet, phone

  • Experience designing connected, modular systems.

  • Experience solving complex systems design problems.

  • Experience working in more technical areas of product development.

  • An appreciation of the entire product development process, from problem solving through to detailed UI & visual design

  • The ability to create beautiful high-fidelity mockups of your designs using Sketch, Figma, etc

  • The ability to create prototypes using Framer, Keynote, HTML/CSS/JS, etc

  • Excellent communicator of design work & your rationale behind proposals

  • Excellent self starter who can deeply collaborate with engineers to find design solutions through functional prototypes

We're looking for a portfolio that clearly outlines the problems you were tackling with your design work. It should touch on the process you applied to tackling the challenges, rather than focusing just on visuals & landing pages. Your portfolio should be well structured & clear. Your experience should ideally focus on designing software products.


We are a well treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! :)

  • Competitive salary & equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods & a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health & dental insurance for you & your dependents
  • Open vacation policy & flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If youre cycling, weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but were happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people & we want to continue to attract & retain a diverse range of people into our organisation. We're committed to an inclusive & diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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