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Critical Mass // digital experience design agency
New York    Posted: Monday, June 20, 2022
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The Vice President, Client Partner is a seasoned leader, business person & excellent people manager. As the VP/CP, youll guide multiple teams to create amazing work, drive a profitable business, maintain great team morale & keep the client happy. The success of the entire team, client budget, profitability & work quality starts & stops with you. Youll build a successful team around a clients needs, skills & budget, always focusing on delivering excellence for your client.



Primary role is to direct all aspects of Clients' business
Builds internal team - seen as leader, understands capabilities, manages performance, sets tone
Develops client relationships
Delivers on Account Plan, targets & business objectives
Contributes to companys evolution - i.e. knowledge sharing, best practices, succession planning
Balances client & company needs
Adheres to & is an advocate of company values & guidelines
Spends majority of time managing / evolving company but remains dedicated to developing own skills
Accountable for 100% performance review completion
Evaluates quality of work of team members
Evaluates teamwork, initiative, work ethic, values adherence
Contributes to professional development plan
Negotiates financial & operating metric targets with Executive
Strong marketing, communication, technology experience & orientation
Oversee the management of the organization including strategic & operational planning, fiscal oversight & organizational policies & procedures.
Motivates people, works & leads in a team environment & has experience in developing strategic marketing plans. Ensure effective communication & promote a sense or participation & involvement.
Direct the organization with the objectives of maximizing financial growth, increasing client base, establishing short-term & long-range objectives & representing the company to potential clients & the general public.

Required Skills:

10+ years of Account Management experience in Digital Marketing, Advertising, or Technology Consulting disciplines
Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, & Commerce Internet Technology
Proven competencies in managing complex teams & client relations
Facilitates team motivation & team leadership skills
Outstanding attention to detail
Global Automotive client experience is required
Ability to react quickly, assess, & implement solutions with a distributed team across the globe

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

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