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Capsule // pharmacy delivery
Product, Full Time    New York City    Posted: Thursday, February 11, 2021
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About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience, & technology that enables customized outcomes for doctors, hospitals, insurers, & manufacturers. Our team makes the same promise to each other as the one weve made to our customers, doctors, & partners: everybody needs some looking after sometimes. Capsule has raised over $250 million from the best consumer internet & healthcare investors in the world & is rapidly expanding across the country.

Our values are: everybody needs some looking after sometimes & winning together. People succeed in our culture when they are energized to accomplish ambitious goals & push themselves & those around them to be better. We work hard to teach & share our successes to help others be successful. We anticipate our teammates needs & communicate early & often, using the input of our peers to operate both fast & right. We have tremendous ambitions & have a lot of fun pursuing them if that excites you, we would love to have you join us.

While Capsule HQ is located in New York City & we have a preference for candidates in or around NYC, this role can be located anywhere in the United States.

About the Role:

As Senior Product Manager you will drive the roadmap across both web & mobile apps for the foundational product journeys that bring Capsule customers meaningful value. While a pharmacy may be a serious business your job is to ensure from a users perspective that it is a fun, simple, enjoyable, & delightful experience. You will champion the customer & research, test, & optimize their experience across all key touch points. From managing medication, to improving delivery visibility, to streamlining customer service journeys, if it can make a users experience better, you will be working on it.  

What Youll Do:

  • Drive the product strategy & execution for your cross-functional squad, partnering with product design, engineering, operations & other stakeholders to reliably ship products that delight our users & advance our mission of reconnecting medication into healthcare.
  • Leverage qualitative & quantitative learnings to develop a deep intuition for what is important to our users (customers, doctors & partners, internal teams), & use that to drive your squads roadmap & help shape the overall product strategy.
  • Define what success looks like, & then ensure that we have the data in place to measure our progress. Rally your team around what winning looks like & how we get there.


  • You are passionate about building the future of healthcare: weaving technology & brand into a seamless experience for consumers, medical providers who partner with us, & the broader healthcare system.
  • You are able to think strategically about Capsules short & long-term objectives while relentlessly advocating for our users.
  • You leverage data (both qualitative & quantitative) to inform your decisions & help others inform theirs. You know how to extract insights from data (SQL skills a strong plus) & synthesize user feedback into actions.
  • You are a fast learner. This is a complex space & though you may have no prior healthcare experience youre excited to jump in, sweat the details, & become an expert wherever itll help you get the job done.
  • You work closely with stakeholders to ensure successful product roll-outs. 
  • You use lean prototyping techniques to validate hypotheses as fast as possible.
  • You bring out the best in your team & help align people around common objectives.
  • You have 4+ years in a product management capacity. 
  • You have experience working in a startup environment (or strong desire to do so)

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, & believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity & expression, national origin, religion, disability, & veteran status.

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