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Company Overview:

Silverline employees are passionate about what they do. Were a diverse group of cloud technology professionals with the same goal: to make our clients lives easier through technology & we have a good time while were at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation, & ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Silverline is consistently ranked one of Glassdoors Best Places to Work among small & medium size companies, among other accolades. Come be a part of our team!

Job Description:

Managing Cloud based business systems with a strong background in Salesforce & Systems integration. You will take a leadership role in supporting & evolving the following technology:

  • CRM (Salesforce)
  • Professional Services Automation (FinancialForce PSA)
  • Expense Management
  • Applicant Tracking System
  • JIRA
  • Integration infrastructure
  • Learning Management System/Professional Development Solutions
  • Client-facing Customer Community

In this role you will

  • Own it: Be responsible for managing our current internal business applications & help teams establish their strategic direction & business plans for internal systems.
  • Collaborate: Work closely with business stakeholders to understand & define requirements, objectives, & processes to drive strategic application efforts with other teams.
  • Be transparent: Ensure appropriate controls & documentation are followed at all levels by the internal systems organizations

Primary Responsibilities:

  • Maintain organization's effectiveness & efficiency by defining, delivering, & supporting strategic plans for implementing information systems.
  • Identify corporate business systems requirements, & evaluate/test/implement solutions that meet those requirements.
  • Direct technological research by studying organization goals, strategies, practices, & stay up to date on all of the latest offerings by Salesforce.
  • Maintain professional & technical knowledge by attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices; maintaining technical Salesforce certifications as required


  • The ability to communicate effectively with all levels of the organization & external vendors.
  • Experience defining the architecture & technology standards for integration across the organization, & ensuring those standards are published, updated, & made widely available.
  • The ability to balance technical & business interests in a fast moving, driven culture.
  • Strong interpersonal skills, ability to communicate & manage well at all levels of the organization & with staff at remote locations essential.
  • Self-sufficiency; ability to operate with a strong sense of urgency under tight deadlines.
  • Ability to think high-level through complex solutions & provide hands on support to ensure successful implementation of design.
  • Strong project management skills & experience managing concurrent projects. F

Education & Required Experience

  • 6+ years Salesforce Administrative Experience
  • 3+ Years Solutions Architect experience
  • SFDC Administrator Certification plus SFDC App Builder & / or Advanced Administrator Certification
  • Direct experience with CRM project & change management
  • Strong communication, writing, & presentation skills
  • Experience working independently & with remote teams
  • Bachelors or Masters Degree in Business Administration, Management, Computer Science or related fields of study or equivalent business experience

The following experience is a plus but not required:

  • Einstein Analytics (Wave)
  • Previous Experience with FinancialForce, JIRA & / or Informatica
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