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Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, & third-party risk, weve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

Were looking for a Technical Implementation Consultant that will handle the overall responsibility for the customer relationship by working directly with our strategic customers to enhance their overall user experience with the OneTrust Privacy, Security & Third-Party Risk platform. In this position, you will provide assurance & oversight to customers implementing OneTrusts platform regarding SaaS implementations including underlying hardware & software architectures.

Your Mission

  • Oversee the technical implementation & platform adoption for all customer proof of concept projects from start to finish 
  • Prioritize & drive resolution on escalated customer issues
  • Be an advocate for our customers by representing their issues to Product Management & Software Engineering with a focus on steering the OneTrust roadmap 
  • Monitor & analyze the customers adoption of our solution features & functionality in order to provide leadership with an understanding of their overall business needs as they relate to our products 
  • Complete internal & project documentation (including configuration logs & functional specifications)
  • Work closely with UI/UX design, marketing, product management & engineering on project goals & requirements
  • Seek opportunities in day-to-day workflow to improve quality & efficiency from ideation to deployment
  • Document processes & workflows in shareable documents for future use & adoption 
  • Provide strategic & tactical support for Sales, Professional Services, & Business Development 

You Are

  • Available to start full time in January 2021 or June 2021
  • Genuinely enthusiastic about working directly with customers
  • Strategic thinking, problem-solving, & possess decision-making capabilities 
  • Ready to use your experience across a broad range of core technologies including REST APIs, HTML, CSS, JavaScript, Swift or Java
  • Strong entrepreneurial skills to excel in a complex & rapidly evolving environment
  • Willing to travel, as job requires (Estimated 30-50%)

Your Experience Includes

  • Bachelor's in Computer Science, Electrical & Computer Engineering, Web Design/Development, Engineering Management or Information Technology/Systems
  • Effective customer-facing communication skills
  • Ability to engage across corporate functions (Professional Services, & Product Management)
  • Excellent verbal & written communication skills, including the ability to chair meetings or host webinars
  • Ability to build relationships across stakeholders in marketing, sales, & engineering
  • Ability to troubleshoot software related issues

Extra Awesome

  • Master's in Computer Science, Electrical & Computer Engineering, Web Design/Development, Engineering Management or Information Technology/Systems
  • Internship or project experience with one or more of the following: HTML, CSS, JavaScript, Python, HTTP, networking, & API integrations
  • Language skills (Brazilian Portuguese)

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad  the countdown has begun. The destination? A career without boundaries working alongside a diverse & inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice & expertise will help chart the direction of an entirely new industry Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees & applicants for employment & prohibits discrimination & harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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