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CLEAR is a cutting edge biometric tech company bringing future of travel to passengers.
Corporate Office - New York City    Posted: Thursday, March 07, 2019
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CLEAR transforms what is uniquely you your fingerprints, your face, your eyes into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, & where shopping is as easy as walking in & out of a storewithout ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in nearly 40 U.S. airports & venues. With over 2 million members so far, CLEAR is the identity platform of the future, today.

The VP, Operations will report to the SVP of Operations & will be responsible for the 1,200+ field Ambassadors in over 40 locations nationwide. This is a fast-paced, hands-on, & exciting role that requires a can-do person who can work with both autonomy & efficiency.

In this role, you will be responsible for managing & leading the team of TPMs (Technical Program Managers) who support product development for the CLEAR platform. You will work closely in collaboration with cross-functional members to deliver against quarterly & annual roadmap objectives. You will ensure tight alignment of activities across teams through cross-functional planning, regular communications, & status updates.

The Role:

  • Collaborates with cross functional team leaders from Engineering, IT, Design, Product & Marketing in order to deliver against quarterly & annual roadmap objectives.
  • Translate business objectives into execution strategy (tactical & strategic).
  • Prepares & gives business reviews to the e-suite regarding progress & roadblocks to shipping new services & features.
  • Drives continuous improvement using data & information from teams to identify issues & ways to improve.
  • Ability to prioritize based on customer need, risk impact & strategic demands is a key requirement of the role.
  • Evangelizes & lead teams in agile methodologies.
  • Advocate & champion for the developer experience driving their priorities into the roadmap.
  • Provide go to leadership, transparency & visibility to the entire Technology & Products organization.
  • Staffs & manages team of Technical Program Managers that support CLEARs engagement experience.
  • Leads, coaches & mentors Program Management Team members for professional development.
  • Builds an effective team management plan including program/project reviews, constant learning & feedback loop.

Experience/Skills Required:

  • Minimum BS degree in Computer Science or related field.
  • 10+ years enterprise level software product management with experience in product design, user experience, & new product development is a must.
  • 5+ years of building, mentoring & managing Program Management teams.
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
  • Entrepreneurial, strategic planner with proven ability to drive projects & strong analytical skills
  • Ability to establish credibility & rapport with senior executives & technical & non-technical team members alike.
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