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Warby Parker // boutique-quality eyewear retailer
New York City    Posted: Thursday, November 03, 2022
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Warby Parker is on the lookout for an E-Commerce Business Analytics Manager to play a key role in powering data-driven decision making in our digital business. As a member of the E-Commerce Business team, youll accelerate the business across our digital platforms by owning digital reporting & strategically identifying trends & high-impact opportunities. Your data-first perspective will inform the development of our long-term business strategy & planning. Youll inform cross-functional plans by surfacing insights about e-commerce business performance & how our customers engage with & buy on our digital platforms.

Our ideal candidate is experienced in translating data into concise insights & recommendations that inform business operations & strategy. Do you have a genuine passion for Warby Parker & the intersection of analytics, retail, & social innovation? Coolread on!

 What youll do:

  • Own regular reporting & dashboards for e-commerce business (weekly, monthly & quarterly business reviews & operational dashboards consumed by business owners) 
  • Translate data into learnings & recommendations to share with the e-commerce leadership team & key stakeholders
  • Shape our e-commerce business strategy through data:
    • Monitor trends & recommend actions to drive traffic, conversion, & basket size
    • Forecast the business future growth, in partnership with FP&A & Planning functions
    • Create & lead a process to enable a cross-functional test-and-learn offense, lead analysis of A/B test results & statistical significance, & make recommendations for next steps
  • Act as a data steward for the E-Commerce Business team to inform the future evolution of our data infrastructure & customer data platform
  • Identify commercially important business & customer behavior trends through ad-hoc analyses across varied data sets
  • Analyze customer journeys to inform optimization (including roadmap investments & prioritization)

Who you are:

  • Backed by 3+ years in business analytics or relevant data-based business roles (e.g., management consulting)
  • Experienced with BI or reporting tools (Looker, Tableau, PowerBI) & writing SQL queries
  • Understanding of ecommerce business KPIs & high-level frameworks (e.g., customer funnel analysis, segmentation by traffic source)
  • A strong verbal & visual storyteller who is able to translate data into clear, actionable takeaways & recommendations for diverse audiences
  • A strategic thinker who can organize & simplify complexity
  • A people-person who can form & maintain relationships with key influencers, insiders, & partnersand has the track record to prove it!
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra credit:

  • Proficiency in a scripting language (e.g., R, Python)
  • Experience applying statistical methods to business problems
  • Experience at a DTC brand

Some benefits of working at Warby Parker for full-time employees:

  • Health, vision, & dental insurance
  • Life & AD&D Insurance
  • Flexible vacation policy
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Optical Education Reimbursement
  • Free eyewear
  • And more (just ask!)

The salary range for the Ecommerce Business Analytics Manager role in New York City is $105,000 - $120,000. Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience & skills, qualifications & location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus & an equity bonus as part of the total compensation package. Details & eligibility will be discussed during the application process.

Warby Parker requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. Warby Parker is an equal opportunity employer & will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

Were constantly asking ourselves how we can do more & make a greater impactand that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale, be profitable, & do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses & contacts to eye exams & vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, & achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings & events, volunteering & learning opportunities, & just great company filled with curious, kind folks. Dreaming up & sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community & belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors & equitable systems, where all employees can bring their authentic selves, feel engaged, & share their perspectives as a valued member of Team Warby. Transparency is what were all about, & our annual Impact Report & Racial Equity Strategy lay out how were sticking to these values. 

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