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Warby Parker // boutique-quality eyewear retailer
New York City    Posted: Thursday, September 01, 2022
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Job Status: Full-Time

Warby Parker is searching for an Associate Store Leader to help drive our retail operations & provide top-notch customer service. We rely on our talented Associate Store Leaders to use their exceptional leadership skills & business savvy to support their team's performance & drive the store's success. In this position, you'll work closely with the Store Leader to build a team of service-minded Managers, Opticians, & Advisors, all while executing processes & procedures that ensure a consistently wonderful Warby Parker experience. Sound like your cup of tea (or coffee, or yerba mate)? Read on!

What youll do

  • Embody & communicate Warby Parkers values & brand philosophy to customers & teammates alike
  • Support the Store Leader in efficiently running your location's operations within our ever-growing Retail landscape
  • Manage scheduling, time-off, & payroll for all Advisors
  • Act as the in-store troubleshooting expert for our point-of-sale system
  • Oversee inventory management & processes
  • Coach our Systems & Operations team members through skills development & process trainings
  • Conduct team members' biannual performance reviews with the Store Leader & Sales Manager
  • Implement initial & ongoing learning & development programs for the store team
  • Provide the absolute best service to each & every customer
  • Continually offer direct feedback & support to your teammates on the sales floor
  • Create an inclusive workplace culture by treating all teammates & customers with respect

Who you are

  • Backed by 2+ years in a management role at a customer-focused, operationally excellent retailer
  • Confident leading a team, selling, overseeing operations, & driving financial performance
  • An entrepreneurial spirit who expects the unexpected & takes calculated risks to deliver results
  • Successful holding others (and yourself!) accountable & establishing trust among direct reports
  • Exceptionally organized & proactive
  • A collaborative team player with strong interpersonal & communication skills
  • An out-of-the-box thinker & resourceful problem-solver when faced with challenges
  • Able to create & share a compelling vision that inspires & motivates your team
  • Unflappable & positive, reflecting Warby Parker's core values in your behavior & attitude
  • A top performer in previous roles
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for Full-Time Employees:

  • Health, vision, & dental insurance
  • Life & AD&D Insurance
  • Flexible vacation policy
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Optical Education Reimbursement
  • Free eyewear
  • And more (just ask!)

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

Were constantly asking ourselves how we can do more & make a greater impactand that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale, be profitable, & do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses & contacts to eye exams & vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, & achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings & events, volunteering & learning opportunities, & just great company filled with curious, kind folks. Dreaming up & sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community & belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors & equitable systems, where all employees can bring their authentic selves, feel engaged, & share their perspectives as a valued member of Team Warby. Transparency is what were all about, & our annual Impact Report & Racial Equity Strategy lay out how were sticking to these values. 

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