This Is That Place where opportunity knocks. Our Walmart eCommerce team is obsessed with finding ways to help our customers live better, raising the bar for an entire industry along the way. Youll play a crucial role in shaping the future of shopping, working with crazy talented people in an environment that values kindness & transparency. With the energy of a startup & the scale of the Fortune One, its the ultimate innovators playground. Are you hungry to own your career & catapult ideas into action? Read on.
About the Team, Marketplace Strategic AccountManagement
Walmart.com is committed to creating a superior customer experience & marketplace sellers are an instrumental part of that strategy.Walmarts Marketplace team is focused ongrowing the businessbyacquiring, onboarding, & managing new brands & sellerswith aseller-first approach.
The Strategic Account Management (SAM) Team is responsible for managing a book of business for Walmarts top Tier 1 sellers. They are responsible for hitting GMV goals by optimizing the business of existing sellers & driving growth of new strategic partners. This team will own the business front-to-back & will get exposure to all areas of the business,including:seller recruitment, onboarding, site merchandising, marketing, account management, & more. The SAM team will work collaboratively to deliver a best-in-class marketplace experience for our customers & cost-effective, sustainable businesses for our sellers.
About the Job, Strategic Business Development, Lead
Strategic Initiatives: Identifies & capitalizes on improvement opportunities for highly complex category. Manages & champions business development initiatives for the category. Provides input into short- & long- term strategic plan for the category.
Business Development & Partnerships: Provides input into marketing strategy & prospect, partner, & seller communications for a highly complex category. Manages outreach & engagement efforts for cross-category business development opportunities (i.e. sellers, retailers, & brands).
Marketplace Policies/Standards: Anticipates future needs & identifies gaps in processes & tools to improve business development & seller management for a highly complex category. Works with cross-functional teams (e.g. Retail Analytics, Category, Product, Sales Ops, Strategic Account Management) to give input on developing new tools or make changes based on team, category, seller & partner needs. Recommends & implements refinements to marketplace policy.
Research & Analysis: Develops complex analytical frameworks/models for assessing business development & outcomes of strategic initiatives (e.g., impact on ROI/customer growth, conversion rates, profitability). Recommends key analysis & metrics for highly complex category. Reviews research & analysis performed by specialists for assigned category.
Collaboration: Collaborates with other managers & cross-functional team members across Categories, Pricing, Product Development, Planning, etc. for a given category. Collaborates with external business partners & vendors.
Drives the execution of business plans & projects by identifying customer & operational needs; removing barriers & obstacles that impact performance; providing resources; identifying performance standards; measuring progress & adjusting performance accordingly; developing contingency plans; & demonstrating adaptability & supporting continuous learning.
Promotes & supports company policies, procedures, mission, values, & standards of ethics & integrity by training & providing direction to others in their use & application; ensuring compliance with them; & utilizing & supporting the Open-Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current business development initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, & applying suggestions for improving efficiency & cost- effectiveness; & participating in & supporting community outreach events.
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Judgment: Make Informed Judgments - Uses relevant business metrics, analyses, & reports to measure, monitor, & improve performance. Identifies & applies sound, fact-based criteria in setting priorities & making decisions. Looks beyond symptoms to determine the root causes of problems & identifies & implements applicable solutions. Integrates knowledge & expertise in making fact-based recommendations & decisions.
Customer/Member Centered: Ensure Customer/Member Centered Performance - Analyzes data & information & develops plans to exceed customer/member expectations. Sponsors initiatives & practices that provide customers/members with desired products, services, & experiences & that grow the business. Ensures customers/members receive a high level of service that builds their trust & confidence. Removes barriers to delivering customer/member value, service, & support.
Execution & Results: Ensure Execution & Achieve Results - Conveys a sense of urgency in ways that motivate others to complete responsibilities & achieve goals. Pursues the achievement & alignment of measurable & meaningful goals. Leverages resources & talent to achieve business goals. Ensures others are held accountable for achieving expected results. Prioritizes & balances time, actions, & projects to ensure accomplishment of results. Monitors progress of others & redirects efforts when goals change, or results are not met.
Planning & Improvement: Ensure Planning & Improvement - Sets clear expectations, performance measures, & goals, & helps others do the same. Plans for & ensures others have the information, resources, implementation time, & talent needed to accomplish business initiatives.
Identifies & plans for improvement in performance using key business metrics.
Influence & Communicate: Build & Influence Team - Develops & communicates logical, convincing reasons, including lessons learned, to build support for one's viewpoints & actions. Involves others in decisions & plans that affect them, when appropriate. Recognizes & rewards team accomplishments, celebrating team & organizational success. Ensures business priorities, change initiatives, & organizational information are communicated in clear & compelling ways. Promotes the exchange of diverse experiences & ideas within the organization.
Ethics & Compliance: Ensure Ethics & Compliance - Actively communicates, trains, & guides associates on compliance with policies & procedures. Maintains an environment that promotes & reinforces the highest standards of integrity & ethics. Anticipates potential issues & takes action to enhance compliance.
Adaptability: Adapt & Learn - Demonstrates creativity & strength in the face of change, obstacles, or adversity. Adapts to competing demands & shifting priorities. Updates knowledge & skills to handle new complexities, challenges, & responsibilities. Seeks exposure to new ideas & perspectives. Identifies & takes steps to improve adaptability & continuous learning capabilities in own organization.
Social Responsibility & Reputation: Strengthen Reputation & Local Involvement - Participates in & supports community events & conducts business in a manner that creates & maintains a "good neighbor" image. Develops external relationships & partnerships to strengthen the reputation of the company. Serves as a credible & effective spokesperson & representative for the company.
Talent: Manage & Leverage Talent - Develops talent plans for own organization targeted at increasing effectiveness, building diversity, & enhancing bench strength. Manages roles, assignments, & developmental opportunities to maximize organizational performance. Ensures that people processes (e.g. selection, development, performance evaluation) lead to effective associate performance & desired results throughout own organization. Monitors associate performance & provides constructive feedback that is specific, honest, accurate, & timely. Provides learning opportunities, guidance, & support in the development of associates.
Build Relationships: Network Internally & Externally - Builds trusting, collaborative relationships & alliances with others, inside & outside of the organization. Relates to others in an accepting & respectful manner, regardless of their organizational level, personality, or background. Promotes a team-based work environment that respects, embraces, & values diversity in others.
The following physical activities are necessary to perform one or more essential functions of this position.
- Observes associate, customer, or supplier behavior. Enters & locates information on computer.
- Presents information to small or large groups & individuals.
- Communicates effectively in person or by using telecommunications equipment.
- Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. Visually verifies information, often in small print.
- Reads information, often in small print.
Traveling is necessary to perform one or more essential functions of this position.
- Travels domestically to & from trade shows or work-sites requiring an overnight stay.
- Travels domestically to & from trade shows or work-sites during the workday.
- Bachelors degree in business or related field or equivalent experience
- Five years of relevant experience