As our marketplace continues to expand, we are seeking ambitious, hard-working, smart, tech-savvy applicants with superior written & verbal communication skills to support this growth & to provide a winning customer service experience. Our Denver-based Concierge Support Specialists are tasked with assisting consumers, Trade clients, & dealers with a variety of questions & concerns in an efficient & timely manner, via email & phone. The team is continually making improvements & taking on new projects, & were looking for self-starters who will help us to tackle these challenges & stay on top of the competition. 

As 1stdibs newest Concierge Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized & resourceful individual to join our team! 

The shift for this role will be Tuesday - Saturday, 9:30am - 6pm.

What youll do 

• Ensure that the customer receives an exceptional level of service in every interaction
• Provide customer & technical support via email & phone
• Resolve customer issues using critical-thinking & customer support skills 
• Maintain a calm & positive demeanor with all customers, colleagues, internal & external contacts 
• Track & maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
• Support team of account managers with all aspects of dealer relationship. Help drive dealer satisfaction by delivering excellent service on all issues & inquiries
• Communicate procedures, policies & effectively manage expectations 
• Collaborate on a daily basis with team management & colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) 
• Must be willing to occasionally work weekends & holidays to deliver the best experience for our clients
• Attend & contribute to a variety of team meetings, ranging from company-wide to strategy & brainstorming sessions within the group
• Work closely with the product team to identify, report & document system bugs.
• Support the vetting team to organise & coordinate documents, images & information flow between dealers & 1stdibs
• Train dealers on internal tools for future self-sufficiency
• Maintain understanding of modifications to dealer tools or policies & tactfully relay the changes to preserve dealer satisfaction

What you'll bring 

• • 1 - 3 years of experience in a fast-paced customer service, sales support, or e-commerce environment 
  • Flexibility to work nights & weekends
  • Strong communication skills (written & verbal)
  • Strong problem-solving skills
  • Excellent customer-facing skills & an appreciation of a service role
  • Experience with SalesForce and/or other CRM systems
  • Luxury goods experience a strong plus
  • Bilingual in Spanish, French, or Italian a plus but not required

1stdibs is the worlds largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers & consumers to find antiques, vintage furniture, jewelry, vintage fashion & fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital & Alibaba, 1stdibs is a unique blend of expert curators & seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, & Twitter.