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Twilio // platform for building messaging applications
 
Engineering, Full Time    San Francisco, CA, United States    Posted: Wednesday, August 05, 2020
 
   
 
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JOB DETAILS
 

Because you belong at Twilio

The Who, What, Why & Where

Twilio is enabling our customers to build the future of communications. The Twilio Solutions Engineer is a critical part of the sales team that is facilitating this communication renaissance.

The Twilio Solutions Engineer is responsible for delivering the technical win & product fit at customer accounts. They build customer trust in Twilio solutions, which results in customer success in the post-sale. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, & offers creative solutions.

The Twilio Solutions Engineer is both highly technical & a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.

Who?

Twilio is looking for an Enterprise Solutions Engineer with a strong desire to work in a technical pre-sales role.

  • 5 plus years pre-sales experience selling complex, technical products.
  • Excellent communicator & presenter able to gain audience confidence
  • Hands-on, high-energy, passionate & creative problem solver with know how to get things done & ability to lead others to success
  • Ability to build a deep understanding of a customers communications needs & guide them to a technical solution
  • Previous software development experience in one or more of the following areas:
    • backend (Java, C#, Node.js, Python, PHP)
    • web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
    • Experience building with REST APIs
  • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) & cloud application architecture.
  • Previous experience in Telecom, SIP, Contact Center, or Security is a plus.

What?

Twilio Solutions Engineers get to live our values every day.

Draw the owl

  • Build & present product demos to help showcase what a Twilio product can do
  • Assist customers with Pilot & Proof-of-Concept implementations
  • Present creative new solutions that enable & inspire innovation

Dont settle

  • Never stop learning new products & new technologies
  • Expect the best from yourself

Wear the Customers Shoes

  • Form a deep understanding of their business & the problems theyre trying to solve
  • Keep asking probing questions

Empower others

  • Build trusted advisor relationships with customers
  • Work alongside Twilio Account Executives through the pre-sales process, to strategize & plan for deal success
  • Educate & mentor customers & colleagues

Be bold

  • Dont be afraid to take that big idea & run with it

Why?

Solutions Engineers play a major role in Twilios sales organization & are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products & technology. SEs help customers achieve success by leading the technical & product sale, recommending best-practice solutions, & guiding them on how to use Twilios APIs

Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, & skill. The Twilio Solutions Engineer owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems & creating your own ideas. We have a cultural foundation built on diversity, inclusion & innovation & we want you & your ideas to thrive at Twilio.

Where?

This position will be located in our San Francisco office. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience, understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

 
 
 
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