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Peloton // connected indoor fitness cycles
 
Engineering, Full Time    Secaucus, NJ    Posted: Monday, May 03, 2021
 
   
 
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JOB DETAILS
 

The Field Quality Technician assists the Field Quality Engineering team by investigating & communicating issues & corrective actions to the broader Peloton teams. The right candidate for this role possesses the technical ability, problem solving & communication skills to troubleshoot, diagnose, & document failure analyses in accordance with the Field Failure Analysis process. They will also be responsible for updating & maintaining technical work instructions to support training with our customer support & field operations teams. As an individual the ideal candidate is independent, highly motivated, organized, flexible & enjoys working in a collaborative team environment to improve product quality. 

This job is based in the US & requires some domestic & possible international travel. This role reports to the Field Quality Engineering Manager. 

RESPONSIBILITIES:

  • Investigate & document issues reported at our warehouses, customer locations or Quality Lab to provide specific details to Field Quality Engineers to aid in root cause analyses & implementation of corrective actions.
  • Work with internal teams as a product expert to improve troubleshooting, increase customer satisfaction, & refine issue reporting to improve issue resolution time.
  • Facilitate the training of field operation teams by authoring technical work instructions in coordination with Field Quality Engineers. 
  • Participate in the creation of rework procedures. Help coordinate resources & equipment & execute rework.
    • Advise/recommend rework procedure, method, required resources
    • Develop & gain approval of rework plans
    • Coordinate execution of rework plans
    • Coordinate actions/repairs in warehouse locations & at supplier
    • Communicate result of implementation
    • Verify results of implementation
  • Support reverse logistics partners as product liaison. Participate in cross functional sustaining design efforts.

QUALIFICATIONS:

  • AS in mechanical engineering, manufacturing engineering, electrical engineering, or other technical discipline.
  • 2-3 years of experience.
  • Strong written & verbal communications skills 
  • Proven track record for understanding & execution of technical projects 
  • Lean/Six Sigma training, Green Belt a plus

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
 
 
 
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