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Braze // lifecycle engagement platform for brands
Design, Full Time    New York    Posted: Thursday, February 11, 2021
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Braze delivers customer experiences across email, mobile, SMS, & web. Customers, including Seamless, HBO, Disney, Urban Outfitters, & Venmo, use the Braze platform to facilitate real-time experiences between brands & consumers in a more authentic & human way. And we do it at scale each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 & the Forbes Cloud 100. The company has also been selected as one of Magazines Best Places to Work (2019 & 2020), & Crain's Best Places to Work in NYC (2019 & 2020).


As the Instructional Designer for Global SMB, you'll write & produce e-learning for our SMB (small & midsize businesses) business unit in order to help them onboard faster & get more value out of Braze throughout their time as a customer. 

Youll work with a team of learning & creative professionals to build effective, visually engaging courses & learning aids. The ability to organize information & communicate ideas with designers & video producers is key.

Your content will help ensure the success of some of our fastest-moving & most agile customers. Our SMB segment includes many high-growth Series A & Series B companies that use Braze to build their businesses. Your content will help them learn the building blocks of our platform & develop next-gen marketing strategy. Working as part of the Customer Education team, you'll be exposed to creative projects across our training ecosystem, including documentation, e-learning, instructor-led training, & certifications.

  • Partnering with our content research team & subject matter experts across Braze to develop an industry-leading learning experience for our SMB customer segment
  • Creating learning modules that accelerate customer time to value by making new customer onboarding easier
  • Developing educational content on marketing strategy, product training, tech partners, & more
  • Using data to understand what drives SMB customer outcomes & create experiments to improve key metrics


  • You have 7+ years experience with developing effective software training content
  • You are an expert project manager with strong communication & interpersonal skills
  • You pay meticulous attention to detail when creating & proof-reading content
  • You take feedback well & give it constructively
  • Abilities required:
    • Distilling large quantities of information into effective learning materials
    • Applying tested instructional design theories, practice, & methods 
    • Simplifying complex concepts 
    • Learner experience design
    • Can't be afraid of InDesign!


  • Experience with anything in the Adobe Creative Cloud
  • Experience with Skilljar
  • Familiarity with marketing & the martech landscape
  • Coming from a SaaS background
  • Bring samples of previous work
  • Be prepared for a take-home writing project


  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work & life, including paid parental leave
  • Free daily lunch in the office, including snacks & beverages
  • Competitive medical, dental, & vision coverage for you & your dependents
  • Collaborative, transparent, & fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information & how you can exercise your rights.

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