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iCapital Network // fintech platform for alternative investment solns
 
Engineering, Full Time    New York City, United States    Posted: Tuesday, August 02, 2022
 
   
 
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JOB DETAILS
 

iCapital is powering the worlds alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, & banks evaluate & recommend bespoke public & private market strategies for their high-net-worth clients. iCapital services approximately $113 billion in global client assets invested in 942 funds, as of January 2022.

iCapital was named Solutions Provider of the Year at the 2020 MMI/Barrons Industry Awards & selected to the 2018, 2019, 2020 & 2021 Forbes FinTech 50, a list of the top 50 innovative financial technology companies that are transforming finance through technology.

About the Role

We are seeking a service desk engineer. This is a hands-on role requiring the ability to handle various problems with expertise & exceptional judgment while working with end-users at the highest level within organizations.

If youre computer-savvy & enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Responsibilities

  • Supporting end users across multiple offices
  • Supporting our O365 instance & various portals
  • Preparing hardware / software for new employees
  • Maintaining / troubleshooting peripherals & printers
  • Supporting our hosted phone system
  • Participate in after-hours on call schedule

Qualifications

  • Minimum of 2 years of recent end-user technical support experience
  • Minimum of 2 years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
  • Minimum of 2 years of experience in desktop technologies: Windows, MS Office
  • Experience with MDM solutions
  • Experience with PowerShell
  • Experience with Mac OSX a plus
  • Experience with basic networking a plus
  • Experience with A/V systems a plus
  • Excellent written & verbal communication
  • Strong time management & ability to prioritize
  • Ability to thrive in a fast-paced environment & work effectively under pressure
  • Ability to maintain composure & professionalism in stressful situations

Benefits

 
 
 
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