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NEXThink // employee experience management software
 
, Full Time       Posted: Tuesday, March 24, 2020
 
   
 
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JOB DETAILS
 

Company Description

Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation & employee feedback, Nexthink gives IT teams the insight they need to empower & even delight people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain & UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, & equity in the workplace. Nexthinkers are multinational & multilingual, & come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions & foster innovation for the modern digital employee experience. Join us today!

Job Description

To support Nexthink Manage Services, we are looking for a Data Analyst who can provide remote Analytics activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.

The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer's dataset & provide recommendations. The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.

The main responsibilities of the role are as follows:

  • Being able to analyze, baseline & benchmark customer's data-set to drive insights for ongoing operations
  • Lead data projects end-to-end, including business requirements gathering, data requirements definition, technical specifications & follow-up;
  • Run complex analyses to deliver business insights to the different teams - automate reporting for scalability reasons whenever it is relevant;
  • Being able to find & highlight false positives or one off events
  • Ensuring that results & milestones are documented consistently & regularly shared with internal & external stakeholders
  • Being able to speak with experience IT stakeholders & explain data analysis, insights & assumptions
  • Analyze customer needs, goals, strategic plans & constraints
  • Being able to prioritize & work on different projects at the same time
  • Being able to suggest remediations & automation opportunities
  • Work against a set of Service Levels (SLs)
  • Stay current on product development/releases to a level required for the above activities;
  • This position requires 10% travel to headquarter for training purposes.

Qualifications
  • BA/BS preferred in computer science, computer engineering
  • Minimum of 3-5 years of experience in technical consulting, analytics& automation
  • Ability to perform data analysis & drive to actionable insights & automation
  • Deep experience in either workplace management, network management, productivity & collaboration management
  • Experience over transformation projects (e.g. Win10, O365)
  • Extensive technical knowledge on end user computing
  • Good knowledge of IT operations in challenging environments
  • Ability to quickly learn new technologies in an unsupervised environment
  • Excellent communication, customer facing & teamwork skills
  • Exceptional analytical skills; outstanding communication & social awareness
  • Enthusiasm for working in an international, collaborative & fast-paced environment & learning new technologies
  • Excellent knowledge of Microsoft Windows & Linux clients & its applications
  • Outstanding Excel skills. Great command of business intelligence software & data visualization tools such of R , Mathlab & Python as well as strong data visualization skills & experience with relevant data visualization tools would be a significant asset;
  • Practical knowledge of SQL, XML, windows PowerShell. Practical experiences in data integration
  • Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development & management, security, and/or analytics
  • Fluency in English, with excellent written, digital & verbal communication skills; knowledge of other languages would be an asset

Additional Information

This is an exceptional opportunity to join a fast-growing, successful & innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness & collaboration.

 
 
 
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