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Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets & advanced analytics. Its Guardant Health Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory & reimbursement to drive commercial adoption, improve patient clinical outcomes & lower healthcare costs. In pursuit of its goal to manage cancer across all stages of the disease, Guardant Health has launched multiple liquid biopsy-based tests, Guardant360 & GuardantOMNI, for advanced stage cancer patients, which fuel its LUNAR development programs for recurrence & early detection. Since its launch in 2014, Guardant360 has been used by more than 6,000 oncologists, over 50 biopharmaceutical companies & all 27 of the National Comprehensive Cancer Network centers.

Job Description

Position Summary:

In this role, you are a core member of the Referrals team, & will organize, manage & grow Guardant Health's biopharma patient referrals service, which helps connect physicians & their patients with specific clinical trials based on the genomic alterations found using Guardant360.

Essential Duties & Responsibilities:

  • Work with the Referrals team to build strong partnerships with biopharma clients to support their trial's needs.
  • Responsible for the overall management & coordinationof physician contractors (Clinical Trial Advisors, CTAs) including onboarding, training, & scheduling/tracking/reconciling of hours.You will be the primary contact for the CTAs.
  • Organize & oversee the administrative/operational aspects of CTA's & their referral communication activities.
  • Monitor the CTA staff in effective & efficient trial match outreach to ordering physicians via Salesforce software
    • Provide daily operational support to Clinical Trial Advisors
    • Provide training as necessary through consistent needs analysis
    • Evaluate & report on effectiveness of clinical trial outreach, & CTA performance
    • Ensure adherence to departmental policies & procedures.
    • Ensure all calls & communications are in compliance with corporate & professional standards, state & federal regulatory requirements
  • Work directly with the Referral team & collaborating with internal cross functional groups to develop the Clinical Referrals Program. (ie; QA, legal, Accounts Payable, IT, Product Development)
  • Think strategically about ways to optimize the Referrals Program to increase the enrollment rate of cancer patients found with targetable mutation & matched to contracted trials.
  • Ensure adherence to departmental policies & procedures.
  • Ensure calls & communications are in compliance with professional standards, state & federal regulatory requirements.
  • Ensure compliance with legal & compliance standards, oversee staff training & career development programs.
  • Provide exceptional support to the Guardant Health clinical trials advisory team of physicians & their customers - both biopharma companies & ordering physicians, to make the referral process as organized, efficient, & effective as possible.
  • Highly organized, excellent verbal & written communication skills & the ability to multi-task & manage many projects will be critical to thrive in this role.
  • You are responsive, work well as a team, as well as an individual contributor.
  • You will have a collaborative & service mindset & open to ideas & feedback.
  • You are creative & forward-thinking, & look for ways to improve & advance the Referrals program.
  • You are results-oriented & seek to meet & exceed personal, team & corporate goals. Above all, you are excited about accelerating the advancement of patient care & our mission of conquering cancer with better data.

Education & Experience

  • You have a Bachelor's degree, or equivalent combination of education & experience in healthcare.
  • You understand medical terminology, & having a basic understanding of cancer,cancer genomics, & FDA regulations & clinical trials is a plus.
  • You are able to work as part of a team comprised of internal employees, customers, contractors & managers.
  • You work with self-discipline, good judgment & independence in a dynamic office setting.
  • You have solid experience using, Microsoft Office, can quickly learn new software applications, & are comfortable utilizing communication tools such as videoconferencing, instant messaging,
  • Having fun at work is also important to us, & we like our colleagues to have passion, humor & to enjoy life.
Additional Information

Employee may be required to lift routine office supplies & use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, & biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status & will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

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