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Maven // health & wellness clinic for women
New York City    Posted: Wednesday, December 11, 2019
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Maven is the virtual clinic dedicated to womens & family health. Named to CB Insights Digital Health 150, Mavens leading family benefits platform both advances women in the workplace & empowers every pathway to parenthood, making it easier for parents to start & grow a family during a critical time in their careers. Founded in 2014, Maven operates the largest proprietary womens & family health telehealth network in the country, & has raised $42m in capital from top investors including Sequoia & Oak HC/FT. Named to Incs 2019 Female Founders 100, CEO Kate Ryder & Mavens majority female Board of Directors are committed to building a company that offers expert, convenient, & compassionate care wherever you are, whenever you need it.

Maven is looking for an Information Technology Support Specialist to join our growing operations & technical team. You will work closely with our head of information technology & our internal operations teams in our New York City office. You will assist with the day-to-day maintenance & operations of IT infrastructure. You will be the first point of contact for our internal staff for all IT needs.

As a Junior IT Support Specialist at Maven, your core responsibilities include:

  • Spend approximately:
    • One third of your time maintaining existing IT infrastructure & supporting Mavens employees
    • One third of your time onboarding & offboarding new & former employees & contractors as Maven continues to grow
    • One third of your time working with the internal IT team on new initiatives & projects
  • Support products such as Google G Suite, Jamf, Sophos, & our managed fleet of macOS devices
  • Provide first-level technical support to our internal team members
  • Maintain internal technical equipment, such as video conferencing, printers, & network access
  • Test & roll out new pieces of technology, like operating system upgrades, software updates, security & configuration changes

Were looking for someone to bring core capabilities to our team:

  • 1+ years of experience in an IT support/helpdesk role
  • Experience using Google G Suite products (Gmail, Google Docs, Sheets, etc)
  • Some experience with Google G Suite administration
  • Experience working with & managing macOS environment
  • Knowledge of security products & concepts (anti-malware, anti-spam, etc.)
  • Strong troubleshooting & problem solving skills
  • Strong written & verbal communication skills

Helpful experiences & backgrounds:

  • Technical education or degree a plus
  • Experience with Microsoft Office products
  • Experience supporting IT/AV for conference rooms
  • Experience with mobile device management products such as Jamf
  • Exposure to networking concepts
  • Exposure to computer imaging & builds

Benefits & Perks:

Maven employees are united in their quest to improve the health & well-being of women & their families in our community. We seek to empower all of our team members to fulfill that mission & reach their full potential regardless of function, geography or experience level. Thats why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical, dental, & vision insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
  • 401(k) plan
  • Unlimited paid time off
  • Free One Medical membership
  • Monthly stipend for your choice of wellness benefits
  • Pre-tax commuter benefits
  • 12 weeks parental leave & 2 weeks flexible time upon return
  • Annual professional development stipend
  • Access to the Maven platform service & free Maven appointments for employees, family & friends
  • Weekly team lunches & bagel breakfasts
  • Bottomless office snacks & regular happy hours
  • Annual company offsite
  • 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

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