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Paddle // platform for eCommerce sales, checkout & analytics
New York    Posted: Wednesday, September 22, 2021
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What we do

As the SaaS industry continues to grow, software companies cant rely on a great product alone to succeed. They face endless competition, live or die by customer acquisition costs, have to earn customer loyalty every day, need to operate across borders, & must navigate increasingly complex regulations. 

Paddle alleviates this pain & enables software companies to respond faster & more precisely to growth opportunities with its Revenue Delivery Platform. Our all-in-one platform is purpose-built for modern SaaS execution & already powers growth for over 2000 software companies, globally. Paddle integrates checkout, payment, & subscription management, making it easy for our customers to activate new business models, enter new markets, turn on new offerings, & renew subscriptions anywhere in the world, compliantly. 

Paddle has grown over 100% annually from our headquarters in London, with customers all around the world. After raising our Series C, we are building our first commercial team to grow rapidly in the United States (where over half our addressable market resides). This is where you come in!

The Role

We are looking for a smart, entrepreneurial & autonomous Solution Architect, ideally with SaaS or Payments experience, to help us achieve our ambitious growth plans. This is an exciting time for you to join- youll be part of an enterprising, foundational team to expand Paddles footprint in North America.

Working as an expert within our Sales team, you'll use your skills in technical consulting & project management to enable leading software vendors to build incredible customer experiences with Paddle & assist them in overcoming any technical challenges along the way.

You may be working in a technical or product role & want more customer-facing experience (or vice versa).  Maybe you are looking for a hybrid tech/sales role after completing a Makers Academy, Flatiron School or General Assembly bootcamp. Either way we want to hear from you!

What youll do

  • Become an expert on the Paddle product suite, including the checkout, dashboard, & APIs
  • Communicate confidently with CTOs & developers to support them in building incredible experiences for their customers
  • Write integration plans & sample code for sellers to assist them in implementing the Paddle checkout & SDKs
  • Support & empower Account Executives on customer calls to help win new business
  • Work with Account Managers to help our customers onboard & launch smoothly
  • Play a role in product development, by communicating issues & feature requests to the Product & Engineering teams
  • Contribute to public & internal documentation

Wed love to hear from you if:

  • You have solid web technologies experience including HTML, CSS & JavaScript & an understanding of how the technologies work together.
  • You have experience using & integrating APIs.
  • You have strong interpersonal & customer management skills that you developed in a customer-facing role.
  • You have the ability to discuss technical concepts with both technical & non-technical audiences. 

Why youll love working at Paddle

We are a diverse team of 160 & growing people. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees & we pride ourselves on our transparent, collaborative, friendly & respectful culture. 

We live & breathe our values, which are:

Exceptional Together

Solve for the Customer

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, 401k plans, health insurance, a health & wellbeing platform & coaching sessions. 

We are a digital-first company, which means you can work remotely or from an amazing office if you prefer, or even a bit of both! We offer all team members unlimited holidays & 4 months paid family leave regardless of gender. We love our casual dress code, annual company retreats & much more. We truly invest in learning & will help you with your personal development, from constant exposure to new challenges, an annual learning stipend to regular internal & external training.

Our Mission

Our mission is to help software companies succeed enabling them to focus on creating products the world loves. Hundreds of companies rely on our e-commerce platform to sell their software products globally, as well as our powerful analytics & marketing tools to understand & grow their businesses.

Our vision is to become the platform that all software companies use to run & grow their business. We aim to replace a fragmented ecosystem of specialised tools with a unified platform that removes the complex burden that comes with running a software business, whilst also providing unparalleled insight to help them grow faster.

Deloitte Fast 50 named us amongst the fastest growing software companies in the UK four years running, & weve raised over $93m in funding from incredible investors such as FTV Capital, Kindred, Notion, & 83North.

Equal opportunities

We believe in having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply & we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. Our office is wheelchair friendly & we are a family-friendly employer.

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