Are you a self-starter with a passion for Online advertising? Do you thrive in fast-paced, dynamic environments? Do you love using your technical background to tackle customer issues?
At Quantcast, the Technical Client Services team seeks to bridge the commercial needs to product & engineering through solution oriented account level technical support. We address the technical & operational needs of our Advertise customers, for a variety products, working towards resolution with analytical recommendations for business questions presented by our customers. We handle account challenges while maintaining the highest level of accountability against defined goals to response & resolution, while striving for customer happiness in all interactions with our customer.
As a Technical Account Manager you with an aligned book of clients to understand their goals & help with adoption & support of Quantcast's Advertise platform. You will also be responsible to investigate a multitude of issues that may impact our advertising campaigns, seeking input & mentorship from senior partners around custom implementations & unusual issues. You understand complex workflow relationships & seek improvements to process through efficiency recommendations. You are able to take an un-defined problem & work cross-functionally to identify a resolution. You execute analytical requests with minimal errors. You learn the business context & product limitations that may impact campaign performance & delivery. You work effectively with customers and/or internal partners to clearly understand the request & identify any opportunities/problems arising from misalignment or misunderstanding. You provide accurate & clear status on your efforts to your customers & actively inform them of any changes. You will use your effective analytical skills to identify the root causes of various issues & develop creative strategies toward resolutions, all while keeping the customer as your north star.